Collection O by OYO Sector 5 Sanpada Formerly Opal Comforts
Collection O by OYO Sector 5 Sanpada Formerly Opal Comforts, Gajanan Maharaj Chowk, Plot No. 501/501 A, Jui Nagar, Sector 5, Sanpada, Navi Mumbai, Maharashtra 400705
Gumo's take
Collection O by OYO Sector 5 Sanpada Formerly Opal Comforts is a budget hotel in Ghansoli that is praised for its staff service and convenient location near Wonders Park and the local railway station. However, the hotel has received significant criticism for unhygienic conditions, poor room maintenance, and inconsistent amenities. While some guests have reported positive stays with clean rooms and helpful staff, others have described dirty rooms, malfunctioning facilities, and unresponsive management. The hotel appears to be a mixed experience, with notable strengths in service but serious concerns about cleanliness and infrastructure.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 50
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 45
What guests love
- Staff are generally described as helpful and polite, with some guests specifically mentioning good service and a welcoming attitude.
- The hotel is conveniently located near Wonders Park and the local railway station, making it accessible for travelers.
- Some guests reported clean and comfortable rooms, with positive mentions of amenities like 24/7 water and good check-in processes.
Worth knowing
- Multiple guests reported unhygienic conditions, including dirty rooms, bathrooms, and bedsheets, with some describing the hotel as a 'breeding ground for diseases.'
- Facility issues are common, such as non-functional AC remotes, broken fans, lack of soap and towels, and poor water availability.
- Several reviews mention unresponsive or rude staff, with some guests feeling ignored or mistreated during their stay.
- There are repeated complaints about the hotel's misleading online images and forced requests for 5-star reviews during check-out.
Amenities
- Wi-Fi
- Smoke-free property
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Air conditioning
- Kitchen in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness. While some guests reported clean rooms, others described unhygienic conditions, including dirty bathrooms, bedsheets, and malfunctioning facilities. Overall, cleanliness appears inconsistent.
How is the staff service at the hotel?
The staff service is generally praised, with many guests describing them as helpful and polite. However, a few reviews mention unresponsive or rude behavior, so the service experience can vary.
Is the hotel located near any major attractions or transportation hubs?
Yes, the hotel is conveniently located near Wonders Park and the local railway station, making it accessible for travelers. It is also a 12-minute drive from Wonders Park, as highlighted in guest reviews.
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