Grand Hotel
Grand Hotel, 17, Shri S.R. Marg, Ballard Estate, Fort, Mumbai, Maharashtra 400001
Gumo's take
The Grand Hotel in Mumbai is a historic, heritage property known for its vintage charm, central location, and proximity to landmarks like the Chhatrapati Shivaji Terminus and Gateway of India. While the hotel retains its old-world aesthetic and offers spacious, well-maintained rooms, it is not without flaws — some guests report issues with outdated facilities, inconsistent service, and cleanliness concerns. The hotel is ideal for travelers seeking a unique, culturally rich experience in a convenient location, particularly those interested in architecture and history.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 62
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 68
What guests love
- Strong staff service with many guests praising the helpfulness and professionalism of the front desk and housekeeping teams.
- Excellent location in a historic and convenient part of Mumbai, close to major landmarks and transportation hubs.
- Old-world charm and architectural appeal, with many guests noting the hotel's vintage aesthetic and heritage value.
Worth knowing
- Outdated and noisy air conditioning units, with multiple reports of malfunctioning or uncomfortable systems.
- Mixed reviews on cleanliness, particularly in bathrooms, with some guests reporting mold, broken tiles, and poor maintenance.
- Limited and inconsistent dining options, with complaints about the quality and variety of breakfast and restaurant offerings.
- Issues with service responsiveness and perceived bias, with some guests reporting rude or indifferent staff behavior.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (extra charge)
- Self parking (extra charge)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel's location convenient for visiting major landmarks in Mumbai?
Yes, the hotel is centrally located and close to major landmarks like the Chhatrapati Shivaji Terminus and Gateway of India, making it a convenient choice for travelers.
What are the main concerns guests have about the hotel's facilities?
Some guests report outdated facilities, including noisy or malfunctioning air conditioning units, and cleanliness issues in bathrooms such as mold and poor maintenance.
How is the service at the hotel according to guest reviews?
The service is generally praised, with many guests highlighting the helpfulness and professionalism of the front desk and housekeeping teams, though there are some reports of inconsistent service and perceived bias.
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