Grand Hotel
Grand Hotel, 17, Shri S.R. Marg, Ballard Estate, Fort, Mumbai, Maharashtra 400001
Gumo's take
Grand Hotel in Mumbai is a historic, heritage property known for its old-world charm and convenient location near major attractions like the Chhatrapati Shivaji Terminus. While praised for its spacious rooms, helpful staff, and central location, the hotel faces recurring issues with outdated facilities, inconsistent service, and maintenance problems. It appeals to travelers seeking a nostalgic, budget-friendly stay in a quiet part of Mumbai, though some guests find the price-to-quality ratio unbalanced.
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Research this stayHow guests rate it
- Location
- 83
- Facilities
- 68
- Staff & Service
- 74
- Room Comfort & Cleanliness
- 62
What guests love
- Spacious, well-maintained rooms with a vintage aesthetic and modern amenities like AC and Wi-Fi
- Convenient location within walking distance of major landmarks like the Chhatrapati Shivaji Terminus and Gateway of India
- Helpful and courteous staff, with several reviews highlighting exceptional service and hospitality
Worth knowing
- Outdated and noisy air conditioning units, with multiple complaints about hot water availability and AC noise disrupting sleep
- Inconsistent service quality, with reports of rude or unresponsive staff, especially in the restaurant and front desk
- Maintenance issues in rooms and common areas, including broken fixtures, mold, and poor cleanliness in some cases
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (extra charge)
- Self parking (extra charge)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel's location convenient for visiting major attractions in Mumbai?
Yes, Grand Hotel is conveniently located within walking distance of major landmarks like the Chhatrapati Shivaji Terminus and Gateway of India, making it a great choice for travelers exploring Mumbai's attractions.
What are the common complaints about the hotel's facilities?
Common complaints include outdated and noisy air conditioning units, inconsistent service quality, and maintenance issues such as broken fixtures, mold, and poor cleanliness in some rooms and common areas.
Does the hotel offer room service, and how is the service quality?
Yes, the hotel offers room service, and it is mentioned in guest reviews 31 times. However, service quality is mixed, with some guests praising the staff and others reporting unresponsive or rude service, particularly at the restaurant and front desk.
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