Grand Hotel
Grand Hotel, 17, Shri S.R. Marg, Ballard Estate, Fort, Mumbai, Maharashtra 400001
Gumo's take
Grand Hotel in Mumbai is a heritage property known for its old-world charm, historic architecture, and convenient location near major landmarks like Chhatrapati Shivaji Terminus. It appeals to travelers seeking a nostalgic, character-rich stay with a mix of modern amenities. While the hotel is praised for its spacious rooms, helpful staff, and proximity to key attractions, it also faces criticism for outdated facilities, inconsistent service, and issues with room maintenance. Guests often highlight the hotel’s unique ambiance and friendly service, though some find the pricing disproportionate to the quality of the experience.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 58
- Staff & Service
- 73
- Room Comfort & Cleanliness
- 62
What guests love
- Spacious and well-maintained rooms with a vintage charm, appreciated by guests for their character and comfort.
- Friendly and helpful staff, particularly noted for their assistance with luggage, check-in, and special requests.
- Strategic location near major landmarks like Chhatrapati Shivaji Terminus and the Gateway of India, making it ideal for sightseeing.
Worth knowing
- Outdated and noisy air conditioning units, with some guests reporting inconsistent hot water and malfunctioning key cards.
- Mixed dining experiences, with complaints about the restaurant's service, food quality, and limited breakfast options.
- Some rooms show signs of wear and tear, including mold, broken tiles, and poor ventilation, affecting overall comfort.
- Service inconsistencies, with reports of unresponsive or rude staff, especially in the restaurant and during check-out.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (extra charge)
- Self parking (extra charge)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel's location convenient for visiting major attractions in Mumbai?
Yes, Grand Hotel is strategically located near major landmarks like Chhatrapati Shivaji Terminus and the Gateway of India, making it ideal for sightseeing. It is also an 11-minute walk from the Chhatrapati Shivaji Terminus railway station.
What are the main issues guests have reported with the hotel's facilities?
Guests have reported outdated and noisy air conditioning units, inconsistent hot water, malfunctioning key cards, and some rooms showing signs of wear and tear such as mold, broken tiles, and poor ventilation.
How is the service at the hotel, and are there any specific areas where service is inconsistent?
The service is generally praised, particularly for the friendly and helpful staff at the front desk and concierge. However, there are reports of inconsistencies, especially in the restaurant and during check-out, where some guests found the staff unresponsive or rude.
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