Grand Hyatt Mumbai Hotel & Residences
Grand Hyatt Mumbai Hotel & Residences, Bandra Kurla Complex, Siddharath Nagar, Vakola, Vicinity, Mumbai, Maharashtra 400055
Gumo's take
Grand Hyatt Mumbai Hotel & Residences is a 5-star luxury property known for its spacious, well-maintained rooms, exceptional service, and extensive amenities including multiple dining options, a spa, and two pools. It is particularly praised for its attentive staff, who often go above and beyond to accommodate guests. The hotel is ideal for both business and leisure travelers, with a prime location near the airport and Bandra Kurla Complex. While most guests report a world-class experience, a few have noted issues with room cleanliness and service inconsistencies.
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Research this stayHow guests rate it
- Location
- 86
- Facilities
- 92
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with many guests highlighting personalized and proactive assistance from front desk and restaurant teams.
- Spacious and well-maintained rooms with modern amenities, including early check-in and luxurious accommodations.
- Comprehensive facilities including multiple restaurants, a spa, and a fitness center, with particular praise for the breakfast buffet and live cooking stations.
Worth knowing
- Some guests reported issues with room cleanliness, including unpleasant odors, poor maintenance, and unclean bathroom fixtures.
- Service inconsistencies, including indifferent or unresponsive staff at check-in and during events.
- Noise and construction issues near the hotel affecting room tranquility and guest comfort.
- A few complaints about food quality in certain restaurants and dining experiences, particularly at events.
Amenities
- Pool
- Spa
- Wi-Fi
- Parking
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- Activities
- Game room
- Nightclub
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Outdoor pool
- Adult-only pool
- Hot tub
- Fitness center
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Hair salon
- Doctor on call
- Pet-friendly
- Dogs allowed
Common questions
What are the hotel's key strengths in terms of service and facilities?
The hotel is known for exceptional staff service, with many guests highlighting personalized and proactive assistance from front desk and restaurant teams. It also offers comprehensive facilities including multiple restaurants, a spa, a fitness center, and a breakfast buffet.
Are there any reported issues with room cleanliness or service?
Yes, some guests reported issues with room cleanliness, including unpleasant odors, poor maintenance, and unclean bathroom fixtures. There were also reports of service inconsistencies, such as indifferent or unresponsive staff at check-in and during events.
What dining options are available at the hotel?
The hotel features multiple dining options, including a breakfast buffet and live cooking stations. Guests have praised the dining experience, though a few have noted issues with food quality in certain restaurants and during events.
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