Hotel Aura, Malad West
Hotel Aura, Malad West, 11, New Link Rd, next to Bank of Baroda, opp. Auris Serenity, Malad, Padma Nagar, Malad West, Mumbai, Maharashtra 400064
Gumo's take
Hotel Aura, Malad West is a budget-friendly option in Mumbai, known for its straightforward rooms and basic amenities. While it appeals to travelers seeking a simple, no-frills stay, the hotel's reputation is mixed due to recurring issues with cleanliness, maintenance, and service. Positive reviews highlight friendly staff, particularly Hina and Rajnish, and the hotel's convenient location near major attractions like Sanjay Gandhi National Park and Marvé Beach. However, many guests report problems with unclean rooms, malfunctioning facilities, and inconsistent service, especially during renovations or high-demand periods.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 52
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 48
What guests love
- Friendly and helpful staff, particularly Hina and Rajnish, who are frequently praised for their service.
- Convenient location near major attractions like Marvé Beach and Sanjay Gandhi National Park.
- Rooms with basic amenities such as air conditioning and free breakfast, which are appreciated by budget-conscious travelers.
Worth knowing
- Recurring issues with cleanliness, including dirty rooms, bathrooms, and linens, as reported in numerous negative reviews.
- Frequent maintenance problems, such as broken AC units, non-functional taps, and leaking fixtures.
- Unprofessional and inconsistent service, with complaints about rude staff and slow response times.
- Ongoing renovation work that has led to poor guest experiences, including debris, unfinished rooms, and lack of basic facilities.
Amenities
- Wi-Fi
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Airport shuttle (extra charge)
- Meeting rooms
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness, with 57 negative mentions and 32 positive ones. Many guests have reported issues with dirty rooms, bathrooms, and linens, as well as maintenance problems like broken AC units and leaking fixtures.
How is the service at Hotel Aura, Malad West?
Service at the hotel is a frequently discussed topic, with 163 positive and 111 negative mentions. While some guests praise friendly and helpful staff like Hina and Rajnish, others report inconsistent and unprofessional service, including rude behavior and slow response times.
Is there free breakfast available?
Yes, the hotel offers free breakfast as part of its amenities. It is appreciated by budget-conscious travelers, with 25 positive mentions and 14 negative ones related to the breakfast experience.
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