Hotel Aura, Malad West
Hotel Aura, Malad West, 11, New Link Rd, next to Bank of Baroda, opp. Auris Serenity, Malad, Padma Nagar, Malad West, Mumbai, Maharashtra 400064
Gumo's take
Hotel Aura, Malad West is a budget-friendly hotel offering basic amenities like free breakfast, air conditioning, and 24-hour front desk service. While it is praised for its location near Marvé Beach and metro access, guest experiences are mixed. Positive reviews highlight friendly staff like Hina and Rajnish, clean rooms, and good service for short stays. However, recurring complaints include poor room cleanliness, malfunctioning facilities (like AC and TV), unprofessional staff behavior, and a lack of hygiene in bathrooms and corridors. It suits travelers prioritizing cost over comfort and who can tolerate inconsistent service.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 40
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 45
What guests love
- Friendly and helpful staff like Hina and Rajnish, who are praised for their responsiveness and service.
- Convenient location near Marvé Beach and metro access, making it suitable for short stays.
- Free breakfast is a notable positive for budget-conscious travelers.
Worth knowing
- Poor room and bathroom cleanliness, with recurring complaints about dirt, odors, and maintenance issues.
- Unprofessional and rude behavior from some staff members, including receptionists.
- Malfunctioning facilities such as non-working AC, TV, and water supply issues.
- Lack of hygiene in common areas and inconsistent service quality.
Amenities
- Wi-Fi
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Airport shuttle (extra charge)
- Meeting rooms
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel clean and well-maintained?
Guest experiences are mixed regarding cleanliness. While some praise the clean rooms, many report recurring issues with poor room and bathroom cleanliness, including dirt, odors, and maintenance problems.
How is the service quality at Hotel Aura, Malad West?
Service quality is mixed. While some staff members like Hina and Rajnish are praised for being friendly and helpful, others have been reported to behave unprofessionally or rudely, leading to a split guest sentiment on this aspect.
Is there free breakfast available at the hotel?
Yes, the hotel offers free breakfast, which is a notable positive for budget-conscious travelers. Some guests have praised the breakfast, though opinions on the dining experience are mixed.
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