Hotel City Avenue
Hotel City Avenue, Tower Maulana Azad Road, Saat Rasta, opposite Tower - A, behind Moonlight Restaurant, Mumbai, Maharashtra 400011
Gumo's take
Hotel City Avenue in Mumbai is a budget-friendly option with a 2.9/5 aggregate rating based on 306 Google reviews. While a few guests praise its cleanliness, location, and affordability for short stays, the hotel is predominantly criticized for poor service, unhygienic conditions, and cramped, poorly maintained rooms. It is best suited for travelers with limited options or those prioritizing proximity to the railway station and nearby attractions like the Gateway of India.
Get your personal match score
Run a live research on Hotel City Avenue — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 65
- Facilities
- 38
- Staff & Service
- 29
- Room Comfort & Cleanliness
- 32
What guests love
- Convenient location near Mumbai Central railway station and major attractions like the Gateway of India and Chhatrapati Shivaji Terminus.
- Some guests report clean rooms and prompt service, particularly in extended stays.
- Affordable pricing for short-term or budget-conscious travelers.
Worth knowing
- Numerous complaints about unclean rooms, cockroach infestations, and poor hygiene in bathrooms.
- Poor service quality, with rude and unresponsive staff, including incidents of denied check-ins and incorrect room allocations.
- Rooms are described as extremely small, with some lacking basic amenities like lifts, functioning AC, and proper ventilation.
- Breakfast is frequently criticized as low quality, unhygienic, and poorly served.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Parking (extra charge)
- Self parking (extra charge)
- Valet parking (extra charge)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Meeting rooms
- Arabic
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Bicycle rental (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Fitness center (extra charge)
- Doctor on call
- Accessible
- Accessible parking
- Air conditioning
- Coffee maker in some rooms
Common questions
Is the hotel's service generally good or have guests reported issues?
Guests have reported significant issues with the hotel's service. The sentiment analysis shows 69 negative reviews and only 26 positive ones, with complaints about rude and unresponsive staff and incidents of denied check-ins.
How is the cleanliness of the hotel and its bathrooms?
The hotel has mixed reviews regarding cleanliness. While 15 reviews praise it positively, 29 criticize it, with specific complaints about unclean rooms and poor hygiene in bathrooms, including cockroach infestations.
What are the main reasons travelers might choose this hotel despite its limitations?
Travelers might choose Hotel City Avenue for its convenient location near Mumbai Central railway station and major attractions like the Gateway of India. It is also budget-friendly, making it suitable for short stays or travelers with limited options.
People also searched for
Ginger Mumbai
Mumbai
★ 4.0 (129,800 reviews analysed)
Ginger Mumbai is a budget-friendly hotel chain with multiple locations in Andheri, known for its clean and comfortable…
Hotel Sea Sands
Mumbai
★ 3.5 (128,600 reviews analysed)
Hotel Sea Sands is a budget-friendly hotel located in Juhu, Mumbai, offering excellent proximity to Juhu Beach and major…
CozyKey Bandra
Mumbai
★ 4.4 (128,600 reviews analysed)
CozyKey Rooms Bandra is a 3-star homestay located in Mumbai, offering a comfortable and secure stay with modern…
Breeze
Mumbai
★ 3.3 (91,000 reviews analysed)
Breeze is a rooftop lounge bar in Powai, Mumbai, renowned for its panoramic views of Powai Lake and the city skyline. It…
Hotel Saffron Inn
Mumbai
★ 4.2 (63,800 reviews analysed)
Hotel Saffron Inn in Mumbai is a mid-range hotel known for its elegant design, cleanliness, and helpful staff. It is…
Hotel Casa Royal Residency
Mumbai
★ 4.2 (63,800 reviews analysed)
FabHotel Casa Royal Residency is a budget-friendly hotel located in Mumbai, offering a convenient stay for travelers…