Hotel Diplomat
Hotel Diplomat, 24/26, B K Boman Behram Marg, Apollo Bandar, Colaba, Mumbai, Maharashtra 400001
Gumo's take
Hotel Diplomat is a 3-star hotel in Mumbai's Colaba district, known for its prime location just behind the iconic Taj Mahal Palace and within walking distance of major attractions like the Gateway of India and National Gallery of Modern Art. The hotel offers a mix of basic and upgraded rooms, with a focus on service and convenience for travelers. While the location is a major draw, reviews highlight variability in room quality, cleanliness, and service, with some guests praising the staff and others expressing dissatisfaction with rudeness and maintenance issues.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 62
- Staff & Service
- 67
- Room Comfort & Cleanliness
- 58
What guests love
- Prime location just behind the Taj Mahal Palace and within walking distance of major attractions like the Gateway of India and Colaba Causeway.
- 24-hour room service, a rarity in the area, and a restaurant and bar for on-site dining.
- Positive sentiment around service, with many guests praising the helpful and courteous staff.
Worth knowing
- Recurring complaints about cleanliness, including cockroach infestations and unclean bathrooms.
- Mixed reviews on air conditioning, with some guests reporting noisy or malfunctioning units.
- Breakfast received mixed feedback, with some guests finding it limited in variety and quality.
- Some guests reported unprofessional and rude behavior from staff, particularly at the front desk and room service.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Air conditioning
- Kitchen in some rooms
- Restaurant
- Bar
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel located near major attractions in Mumbai?
Yes, Hotel Diplomat is located in Colaba, just behind the Taj Mahal Palace and within walking distance of major attractions like the Gateway of India and National Gallery of Modern Art.
What are the common guest concerns regarding the hotel's service and cleanliness?
While many guests praise the helpful and courteous staff, some have reported unprofessional and rude behavior, particularly at the front desk. Cleanliness has also been a concern, with recurring complaints about cockroach infestations and unclean bathrooms.
Does the hotel offer 24-hour room service?
Yes, Hotel Diplomat offers 24-hour room service, which is a rarity in the area and one of the hotel's key highlights.
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