Hotel Grace galaxy
Hotel Grace galaxy, S V Road, &, 30th Rd, Junction, Bandra West, Mumbai, Maharashtra 400050
Gumo's take
Hotel Grace Galaxy in Mumbai is a budget-friendly option with a 3.0-star rating and a 4.0/5 Google aggregate rating, though its performance is mixed. It is praised for its location near major attractions like the Bandra–Worli Sea Link and for the helpfulness of certain staff members, such as Mr. Ravi Rathore and Abdul. However, the hotel faces consistent criticism for poor room cleanliness, unresponsive service, and issues with amenities like air conditioning and bathroom functionality. It may suit budget travelers seeking proximity to Bandra West but is not recommended for those prioritizing comfort or safety.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 52
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 48
What guests love
- Helpful and professional staff in some instances, such as Mr. Ravi Rathore and Abdul, who are praised for their service.
- Convenient location near major attractions like the Bandra–Worli Sea Link and Bandra West metro station.
Worth knowing
- Frequent complaints about unclean and poorly maintained rooms, including issues with hygiene, broken AC, and mold.
- Poor service quality, with multiple reports of rude or unresponsive staff, including at the front desk.
- Safety and privacy concerns, including incidents of unauthorized access to guest rooms and unsafe conditions for solo female travelers.
- Limited and subpar dining options, with complaints about breakfast quality and restaurant cleanliness.
Amenities
- Air conditioning
- Restaurant
- No Wi-Fi
- Credit cards
- Debit cards
- Cash
- No pools
- No hot tub
- No fitness center
- No spa
- No pets
- Room service
- No breakfast
- Front desk
- Full-service laundry
- No parking
- Local shuttle
- Accessible
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness, with frequent complaints about unclean and poorly maintained rooms, including issues with hygiene, broken air conditioning, and mold. Cleanliness has a negative sentiment score of 18 out of 41 total reviews in that category.
What are the main strengths of Hotel Grace Galaxy?
The hotel is praised for its convenient location near major attractions like the Bandra–Worli Sea Link and Bandra West metro station, and for the helpfulness of certain staff members, such as Mr. Ravi Rathore and Abdul. Its proximity to local landmarks is a key advantage for budget travelers.
Are there any safety concerns for guests?
Yes, there are reported safety and privacy concerns, including incidents of unauthorized access to guest rooms and unsafe conditions for solo female travelers. Safety has a negative sentiment score of 4 out of 6 total reviews in that category.
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