Hotel Grace

XR2Q+F38 Hotel Grace, Narshi Natha St, Katha Bazar, Koliwada, Masjid Bandar West, Masjid Bandar, Mumbai, Maharashtra 400009

3.3 · 40 reviews analysed
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Gumo's take

Hotel Grace in Mumbai is a budget hotel with a mixed reputation. While some guests praise its convenient location near the train station and basic room comfort, others report significant issues with service, cleanliness, and safety. The hotel has received several negative reviews for unprofessional staff, misleading marketing, and poor maintenance, including cockroach infestations and broken amenities. Guests seeking a low-cost stay may find it acceptable, but those prioritizing comfort and reliability should consider alternatives.

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How guests rate it

Location
55
Facilities
40
Staff & Service
35
Room Comfort & Cleanliness
45

What guests love

  • Convenient location near the train station, making it accessible for travelers.
  • Rooms are generally described as clean and equipped with basic amenities like air conditioning.

Worth knowing

  • Unprofessional and unresponsive staff, with multiple reports of poor customer service and rude behavior.
  • Issues with cleanliness and maintenance, including cockroach infestations and broken tea cups.
  • Safety concerns in the surrounding area, particularly highlighted as unsafe for female travelers.
  • Misleading marketing and booking issues, including unavailability of confirmed rooms and mismatched hotel branding.

Common questions

Is Hotel Grace located near public transportation?

Yes, Hotel Grace is conveniently located near the train station, making it accessible for travelers who rely on public transportation.

Are the rooms at Hotel Grace clean and comfortable?

Rooms are generally described as clean and equipped with basic amenities like air conditioning, though some guests have reported issues with maintenance and cleanliness over time.

What are the main concerns guests have about Hotel Grace?

Guests have reported significant issues with unprofessional staff, cleanliness problems including cockroach infestations, and safety concerns in the surrounding area, particularly for female travelers.

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