Hotel Lords
Hotel Lords, Dhan Mansion, VT (CST, 301, Adi Murzban Path, opposite कॅफे युनिव्हर्सल, Borabazar Precinct, Fort, Mumbai, Maharashtra 400001
Gumo's take
Hotel Lords in Mumbai is a mid-range hotel known for its prime location near Chhatrapati Shivaji Terminus and other major attractions in South Mumbai. It is particularly praised for its friendly and helpful staff, with several guests highlighting exceptional service from specific team members like Mr. Gaurav and Mr. Anthony. While the hotel is appreciated for its cleanliness and convenient location, recurring complaints include small, cramped rooms, issues with bathroom cleanliness, and inconsistent service quality. It suits travelers prioritizing location and basic amenities over spacious accommodations.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 68
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 62
What guests love
- Friendly and helpful staff, with several guests specifically praising individuals like Mr. Gaurav and Mr. Anthony for their exceptional service.
- Clean rooms and well-maintained facilities, with many guests noting the hotel's cleanliness and attention to hygiene.
- Excellent location, situated within walking distance of major landmarks like Chhatrapati Shivaji Terminus and Fort area attractions.
Worth knowing
- Rooms are frequently described as small and cramped, with some guests noting that the bed occupies most of the available space.
- Bathroom cleanliness and functionality are recurring issues, with complaints about cockroaches, poor lighting, and malfunctioning fixtures.
- Inconsistent service quality, with some guests reporting rude or unresponsive staff, particularly at the front desk.
- Lack of complimentary breakfast and limited dining options, with some guests noting that the on-site restaurant, Lucknowi, is overpriced and underwhelming.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking (free)
- Local shuttle
Common questions
Is the hotel located near major attractions in Mumbai?
Yes, Hotel Lords is located in South Mumbai, within walking distance of major landmarks like Chhatrapati Shivaji Terminus and Flora Fountain.
What are the common guest complaints about the rooms?
Rooms are frequently described as small and cramped, with the bed occupying most of the space, and some guests have noted issues with bathroom cleanliness, including cockroaches and malfunctioning fixtures.
How is the service quality at Hotel Lords?
The service is generally praised, with many guests highlighting friendly and helpful staff, particularly Mr. Gaurav and Mr. Anthony. However, there are some reports of inconsistent service, especially at the front desk.
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