ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai, 287, Dr Babasaheb Ambedkar Rd, Parel, Mumbai, Maharashtra 400012

5-star property 4.7 · 23,646 reviews analysed
ITC Grand Central, a Luxury Collection Hotel, Mumbai – photo 1
ITC Grand Central, a Luxury Collection Hotel, Mumbai – photo 2
ITC Grand Central, a Luxury Collection Hotel, Mumbai – photo 3
ITC Grand Central, a Luxury Collection Hotel, Mumbai – photo 4

Gumo's take

ITC Grand Central, a Luxury Collection Hotel in Mumbai, is renowned for its exceptional service, luxurious ambiance, and prime central location. It is ideal for both business and leisure travelers seeking a high-end stay with top-tier amenities and a focus on hospitality. The hotel offers a range of dining options, a rooftop lounge with city views, and spacious, well-appointed rooms. Guests consistently praise the attentive staff and the hotel's commitment to providing a memorable experience.

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How guests rate it

Location
88
Facilities
78
Staff & Service
92
Room Comfort & Cleanliness
85

What guests love

  • Exceptional staff service with personalized attention and prompt responsiveness
  • Prime central location in Mumbai, convenient for both business and leisure travelers
  • Well-appointed rooms with comfortable beds and modern amenities
  • Diverse dining options, including upscale restaurants like Kebabs & Kurries and Shanghai Club
  • Rooftop lounge (Point of View) with panoramic city views and complimentary evening snacks and drinks

Worth knowing

  • Some guests note that the pool is underutilized and not as inviting due to cold water and maintenance issues
  • A few reviews mention dated room designs and smaller-than-expected room sizes for some guests
  • Limited nearby walkable attractions, with a somewhat walkability score of 60/100
  • Minibar prices are occasionally cited as being on the higher side

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Kid-friendly
  • Indoor pool
  • Lifeguard
  • Parking (free)
  • Self parking (free)
  • Valet parking (free)
  • EV charger
  • Private car service
  • Local shuttle
  • Accessible
  • Accessible parking
  • Business center
  • Meeting rooms
  • Air conditioning
  • Minibar
  • Restaurant
  • Bar
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Gift shop
  • Housekeeping (daily)
  • Turndown service
  • Fitness center (free)
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Spa
  • Hair salon
  • Doctor on call
  • English
  • Private bathroom
  • Shower

Common questions

Does the hotel offer free parking for guests?

Yes, ITC Grand Central offers free parking for guests.

Are there dining options available at the hotel?

Yes, the hotel has diverse dining options, including upscale restaurants like Kebabs & Kurries and Shanghai Club.

Is there a rooftop lounge with city views at the hotel?

Yes, the hotel features a rooftop lounge called Point of View, offering panoramic city views and complimentary evening snacks and drinks.

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