ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai, 287, Dr Babasaheb Ambedkar Rd, Parel, Mumbai, Maharashtra 400012
Gumo's take
ITC Grand Central, a Luxury Collection Hotel, Mumbai, is renowned for its refined hospitality, elegant interiors, and exceptional dining experiences, particularly at its South Indian restaurant, Dakshin. The hotel is a top choice for both business and leisure travelers, offering a peaceful retreat in the heart of Mumbai with a range of amenities including an indoor pool, spa, and multiple dining options. Guests consistently praise the attentive and personalized service, especially from staff like Chef Prakash and Shagufta, who are frequently highlighted for their warmth and professionalism. The property is ideal for weddings and events, with a grand ballroom and a central location near major landmarks.
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Research this stayHow guests rate it
- Location
- 87
- Facilities
- 89
- Staff & Service
- 96
- Room Comfort & Cleanliness
- 93
What guests love
- Exceptional staff service, with personalized attention and proactive assistance from individuals like Chef Prakash and Shagufta.
- High-quality dining experiences, especially at Dakshin, where South Indian cuisine is praised for its authenticity and flavor.
- Well-maintained, spacious, and comfortable rooms with traditional-style interiors and modern amenities.
Worth knowing
- Some guests noted that the restaurants offer limited variety, with a heavy focus on Indian cuisine.
- A few reviews mentioned that the gym is small and the pool is modest in size.
- A couple of guests reported issues with communication from the sales team and outdated room smells.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- NFC mobile payments
- Kid-friendly
- Indoor pool
- Lifeguard
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Private car service
- Local shuttle
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Air conditioning
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Hair salon
- Doctor on call
- English
- Private bathroom
- Shower
Common questions
What are the standout dining options at ITC Grand Central, Mumbai?
The hotel is particularly known for its South Indian restaurant, Dakshin, where guests praise the authentic and flavorful cuisine. Multiple reviews highlight the restaurant's excellence, with South Indian dishes being mentioned 26 times in guest feedback.
Is the hotel suitable for weddings or events?
Yes, ITC Grand Central is ideal for weddings and events, featuring a grand ballroom and is frequently highlighted as a top luxury wedding venue in Mumbai. The hotel's central location and refined hospitality make it a popular choice for such occasions.
What kind of service can guests expect from the staff?
Guests consistently praise the attentive and personalized service at the hotel, with specific mentions of staff like Chef Prakash and Shagufta for their warmth and professionalism. The service is a major strength, with over 4,500 positive reviews highlighting the staff's proactive and exceptional care.
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