ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai, 287, Dr Babasaheb Ambedkar Rd, Parel, Mumbai, Maharashtra 400012
Gumo's take
ITC Grand Central, a Luxury Collection Hotel, Mumbai is a 5-star hotel renowned for its refined accommodations, exceptional dining, and top-tier hospitality. Guests frequently praise the swanky restaurants, particularly Dakshin for its South Indian cuisine, and the attentive service from staff like Chef Prakash and Shagufta. The hotel is ideal for both business and leisure travelers, offering a central location with access to major landmarks like the Chhatrapati Shivaji Maharaj Terminus and Jijamata Udyaan. Its indoor pool, spa, and business amenities make it a versatile luxury destination.
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Research this stayHow guests rate it
- Location
- 87
- Facilities
- 89
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional dining experiences, especially at Dakshin, with Chef Prakash being frequently highlighted for his expertise and hospitality.
- Highly praised staff service, with multiple reviews mentioning warm, attentive, and professional interactions from employees like Shagufta and Fabian.
- Well-maintained and spacious rooms with modern amenities, including comfortable beds and good views.
Worth knowing
- Some guests noted that rooms can feel slightly dated in design and that the hotel has a distinct smell that lingers on clothes.
- A few reviews mentioned minor service inefficiencies, such as lack of computer mice at work desks and slow responsiveness from the front desk staff.
- Limited variety in restaurant offerings, with some guests noting that the food is predominantly Indian and lacks international options.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Credit cards
- Debit cards
- NFC mobile payments
- Kid-friendly
- Indoor pool
- Lifeguard
- Parking (free)
- Self parking (free)
- Valet parking (free)
- EV charger
- Private car service
- Local shuttle
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Air conditioning
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Hair salon
- Doctor on call
- English
- Private bathroom
- Shower
Common questions
What are the standout dining options at ITC Grand Central, Mumbai?
The hotel is particularly known for its swanky restaurant Dakshin, which serves excellent South Indian cuisine. Chef Prakash is frequently highlighted for his expertise and hospitality, making it a top dining experience for guests.
What amenities are available for business travelers at ITC Grand Central?
The hotel offers a business center, meeting rooms, and high-speed Wi-Fi, making it suitable for business travelers. Its central location also provides easy access to major landmarks and transportation hubs.
Are there recreational facilities like a pool or spa at the hotel?
Yes, the hotel features an indoor pool with a lifeguard and a highly praised spa. These wellness amenities are among the highlights that guests frequently mention in their reviews.
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