ITC Maratha, a Luxury Collection Hotel, Mumbai
ITC Maratha, a Luxury Collection Hotel, Mumbai, Chhatrapati Shivaji Maharaj Int'l Airport Rd, near International Airport, Ashok Nagar, Andheri East, Mumbai, Maharashtra 400099
Gumo's take
ITC Maratha, a Luxury Collection Hotel in Mumbai, is renowned for its royal Maratha-inspired architecture, warm hospitality, and proximity to the international airport. Guests consistently praise the attentive and personalized service, particularly from staff like Nikita Mishra and Travis, who are highlighted for their exceptional care. The hotel's dining options, especially the Peshwa Pavilion and its focus on Maharashtrian cuisine, are major highlights. While the property is generally well-maintained, some reviews note dated furnishings and occasional lapses in cleanliness or maintenance.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 85
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional hospitality and personalized service, with staff like Nikita Mishra and Travis frequently mentioned for their attentiveness and care.
- Highly praised dining experiences, particularly the Peshwa Pavilion and its focus on Maharashtrian cuisine.
- Proximity to Mumbai's international airport, making it ideal for travelers with early departures or late arrivals.
Worth knowing
- Some rooms and facilities are described as dated or in need of refurbishment, with complaints about small TVs, musty smells, and outdated furnishings.
- A few guests reported issues with cleanliness and maintenance, including stained carpets, small bathrooms, and poor Wi-Fi performance.
- Breakfast service has received mixed feedback, with some guests noting cold food, long wait times, and occasional poor quality.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Kid-friendly
- Outdoor pool
- Parking (free)
- Self parking (free)
- Private car service
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Spa
- Hair salon
- Air conditioning
- Kitchen in some rooms
- Coffee maker
- Minibar
Common questions
Is the hotel's dining experience worth mentioning, and what kind of cuisine is available?
Yes, the dining experience is highly praised, especially at Peshwa Pavilion, which focuses on Maharashtrian cuisine. Guests frequently mention the quality and variety of food, making it a highlight of the hotel.
How is the service at ITC Maratha, and are there any staff members known for exceptional service?
The service is consistently praised, with staff like Nikita Mishra and Travis being specifically highlighted for their attentiveness and personalized care. Guests frequently commend the warm and royal hospitality offered at the hotel.
Is the hotel suitable for travelers with early departures or late arrivals due to its location?
Yes, the hotel is conveniently located near Mumbai's international airport, making it ideal for travelers with early departures or late arrivals. It is approximately a 23-minute drive to the Bandra–Worli Sea Link, adding to its accessibility.
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