Super Townhouse Ville Parle
5th floor, Super Townhouse Ville Parle, Everest Square, Shraddhanand Rd, Navpada, Vile Parle East, Vile Parle, Mumbai, Maharashtra 400057
Gumo's take
Super Townhouse Ville Parle in Mumbai is a modest accommodation option with a mixed reputation. While some guests praise the service and view, others report significant issues with cleanliness, amenities, and maintenance. The hotel appears to be undergoing renovations, but this has not yet translated into a consistently positive guest experience. It may suit short-term visitors looking for basic lodging, but is not recommended for extended stays due to recurring complaints about room conditions and service.
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Research this stayHow guests rate it
- Location
- 55
- Facilities
- 50
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 45
What guests love
- Some guests have praised the service and staff, particularly highlighting the manager Sameer for his helpfulness.
- A few reviews mention a nice view, which could be a positive aspect for some visitors.
Worth knowing
- Multiple reviews report poor cleanliness, including unclean towels, lack of basic amenities like soap and water, and poor maintenance of bathrooms and toilets.
- Rooms are described as having minimal furnishings and undergoing renovation, which may affect comfort and usability.
- There are complaints about the lack of daily room cleaning and the absence of essential in-room amenities like chairs and hangers.
- The hotel's name and location are confusing, with no visible signage and a name change to 'Freedom Star' and 'Collection Hotel' causing confusion for guests.
Amenities
- Wi-Fi (free)
- Cash
- Breakfast (extra charge)
- Parking
Common questions
Is the hotel clean and well-maintained?
No, multiple reviews report poor cleanliness, including unclean towels and lack of basic amenities like soap and water. There are also complaints about poor maintenance of bathrooms and toilets.
Are the rooms comfortable and furnished adequately?
Rooms are described as minimally furnished and undergoing renovation, which may affect comfort and usability. Some guests also reported the absence of essential items like chairs and hangers.
Is the staff helpful and attentive?
Some guests have praised the service and staff, particularly highlighting the manager Sameer for his helpfulness. However, this positive experience is not consistently reported across all reviews.
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