The Elite Royale
The Elite Royale, 14 9th Main, 13th Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
Gumo's take
The Elite Royale in Mumbai is a budget-friendly hotel that offers basic amenities and a clean environment for short stays, particularly for business travelers. While some guests praise the cleanliness of rooms and the helpfulness of certain staff members like Mr. Shubham, others report significant issues with room maintenance, service quality, and overall value for money. The hotel is best suited for those prioritizing affordability over luxury, but it struggles with consistent service and infrastructure, leading to a mixed guest experience.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 58
- Staff & Service
- 50
- Room Comfort & Cleanliness
- 52
What guests love
- Some guests noted that rooms are clean and well-maintained, with daily housekeeping services.
- A few reviews highlighted the helpful and polite behavior of specific staff members, such as Mr. Shubham.
Worth knowing
- Numerous complaints about poor room maintenance, including broken fixtures, lack of hot water, and infestations of cockroaches and mosquitoes.
- Inconsistent and often rude service from staff, with reports of unprofessional behavior, poor responsiveness, and overcharging for basic amenities.
- Issues with room noise and disturbances, particularly from late-night events on the rooftop, affecting guest comfort.
- Limited or faulty amenities such as non-functional AC, no fans, and poor Wi-Fi quality.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Spa
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Kid-friendly
- Parking
- Local shuttle
Common questions
Is the hotel suitable for business travelers?
The Elite Royale is suitable for business travelers due to its affordability and basic amenities, but it may lack consistent service and infrastructure, which could affect comfort and convenience.
What are the main issues guests report with the hotel's service?
Guests report inconsistent and often rude service from staff, including unprofessional behavior, poor responsiveness, and overcharging for basic amenities, despite some positive feedback about specific staff members like Mr. Shubham.
Does the hotel have a restaurant and bar on-site?
Yes, The Elite Royale has both a restaurant and a bar on-site, which are highlighted as unique features in the area.
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