The Orion Premium Suites
The Orion Premium Suites, Road No. 5, Sen Nagar, Santacruz East, Mumbai, Maharashtra 400055
Gumo's take
The Orion Premium Suites in Mumbai is a mid-range serviced apartment offering 2BHK units near the airport and Santacruz East. It is well-suited for business travelers and families due to its convenient location, 24-hour room service, and modern amenities like Wi-Fi, air conditioning, and kitchen facilities in some rooms. While many guests praise the friendly and helpful staff, the cleanliness of bathrooms and kitchen areas is a recurring concern. The hotel is praised for its hospitality, with several staff members like Afzal, Anwar, and George being specifically highlighted for their service. However, some guests have reported issues with room cleanliness, shared common areas, and misleading property descriptions.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 65
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Highly praised staff, including Afzal, Anwar, and George, for their hospitality and responsiveness.
- Convenient location near Mumbai Airport and Santacruz Metro Station, with easy access to major landmarks.
- 24-hour room service and a complimentary breakfast with a variety of options.
Worth knowing
- Bathroom cleanliness is a recurring issue, with many guests reporting poor hygiene and maintenance.
- Some guests were misled about the property being a serviced apartment with shared common areas, which was not clearly communicated before booking.
- Issues with room cleanliness, including torn towels, lack of water, and unhygienic conditions in some cases.
- Noise from the road and construction, which can affect sleep quality for light sleepers.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Doctor on call
- Air conditioning
- Kitchen in some rooms
- Refrigerator
- Microwave
- Coffee maker in some rooms
- Minibar
- Restaurant
- Room service (24 hour)
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel clean, especially the bathrooms?
While the hotel has positive reviews for hospitality and location, there are recurring concerns about cleanliness, particularly in the bathrooms. Guests have reported poor hygiene and maintenance issues in these areas.
Does the hotel offer 24-hour room service?
Yes, The Orion Premium Suites offers 24-hour room service, which is one of the hotel's key strengths and is frequently highlighted by guests.
How is the service quality at the hotel?
The service quality is highly praised, with many guests appreciating the hospitality and responsiveness of the staff. Specific staff members like Afzal, Anwar, and George are often mentioned for their excellent service.
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