The Roa Hotel
The Roa Hotel, 333, Lal Bahadur Shastri Marg, Gangawadi, Ghatkopar West, Mumbai, Maharashtra 400086
Gumo's take
The Roa Hotel in Mumbai is a mid-range property offering a 24-hour coffee shop, bar, and restaurant with a terrace. It is known for its decent location near key attractions like Powai Lake and the airport, and for its 24-hour room service, which is a rare feature in the area. While the hotel has received praise for its food and some staff members like Omkar and Deepika, it also faces recurring complaints about cleanliness, room maintenance, and inconsistent service. The overall experience is mixed, with positive and negative reviews highlighting both hospitality and shortcomings in upkeep.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 62
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 58
What guests love
- Positive dining experiences, particularly in the restaurant and bar, with some guests praising the food quality and service from staff like Omkar.
- 24-hour room service, a rare feature in the area, which is highlighted as a unique selling point.
- Decent location with proximity to Powai Lake, the airport, and major transportation hubs like the metro.
Worth knowing
- Recurring complaints about cleanliness, including dirty rooms, bathrooms, and pest issues.
- Inconsistent service quality, with some guests reporting rude or unprofessional staff behavior.
- Issues with room maintenance, including broken AC units, uncomfortable beds, and outdated amenities.
Amenities
- Wi-Fi
- Credit cards
- Debit cards
- Cash
- Checks
- Kid-friendly
- Air conditioning
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Does the hotel offer 24-hour room service?
Yes, The Roa Hotel offers 24-hour room service, which is a rare feature in the area and considered a unique selling point of the hotel.
What are the common complaints about the hotel?
Common complaints include issues with cleanliness, such as dirty rooms and bathrooms, pest problems, and inconsistent service quality, with some guests reporting rude or unprofessional staff behavior.
Is the hotel located near any major attractions or transportation hubs?
Yes, the hotel is conveniently located near key attractions like Powai Lake and the airport, with a 25-minute drive to the lake and a 28-minute drive to Chhatrapati Shivaji International Airport. It is also close to major transportation hubs like the metro.
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