Townhouse Royal Palms Hotel
Townhouse Royal Palms Hotel, Plot No.169, Royal Palms Estate, Aarey Milk Colony, Goregaon East, Mumbai, Maharashtra 400065
Gumo's take
Townhouse Royal Palms Hotel in Mumbai is a large, semi-remote property with a history of better days, now marked by significant maintenance issues and poor service. While a few guests praise the spacious rooms, scenic views, and friendly staff like Mr. Verma and Muskan, the overwhelming majority of reviews highlight unhygienic conditions, broken amenities, and a lack of basic services. The hotel is located in an isolated area, often described as unsafe and difficult to access, making it unsuitable for families or solo travelers. It is frequently criticized for misleading online images and being overpriced for the subpar experience it delivers.
Get your personal match score
Run a live research on Townhouse Royal Palms Hotel — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 15
- Facilities
- 20
- Staff & Service
- 35
- Room Comfort & Cleanliness
- 25
What guests love
- A few guests noted the spacious rooms and scenic views from the windows, particularly enjoying the peaceful ambiance.
- Some reviews highlighted the friendliness of specific staff members, such as Mr. Verma at the front desk and Muskan at the front desk.
Worth knowing
- The hotel suffers from severe maintenance issues, including broken AC units, non-functional bathtubs, mold, and unclean rooms and bathrooms.
- Staff service is frequently described as unresponsive, rude, and unprofessional, with long wait times for check-in and room service.
- The location is remote and poorly connected, with unsafe surroundings and limited transportation options, especially at night.
- Many guests reported misleading online images and a significant gap between the hotel's appearance in photos and the actual condition of the property.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Pool
- English
- Hindi
- Private bathroom in some rooms
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Self-service laundry
- Elevator
- Housekeeping (daily)
- Parking
- Car rental onsite
- Local shuttle
- Air conditioning in some rooms
- Kitchen
Common questions
What are the main issues guests have reported about the hotel's condition?
Guests have reported significant maintenance issues, including broken AC units, non-functional bathtubs, mold, and unclean rooms and bathrooms. Many also mention unhygienic conditions and a general lack of basic services.
Is the hotel's location convenient for travelers?
No, the hotel is located in an isolated and poorly connected area, often described as unsafe and difficult to access. Limited transportation options, especially at night, make it unsuitable for families or solo travelers.
Are the online images of the hotel misleading?
Yes, many guests have reported that the hotel's online images are misleading, creating a significant gap between the property's appearance in photos and its actual condition.
People also searched for
Ginger Mumbai
Mumbai
★ 4.0 (129,800 reviews analysed)
Ginger Mumbai is a budget-friendly hotel chain with multiple locations in Andheri, known for its clean and comfortable…
Hotel Sea Sands
Mumbai
★ 3.5 (128,600 reviews analysed)
Hotel Sea Sands is a budget-friendly hotel located in Juhu, Mumbai, offering excellent proximity to Juhu Beach and major…
CozyKey Bandra
Mumbai
★ 4.4 (128,600 reviews analysed)
CozyKey Rooms Bandra is a 3-star homestay located in Mumbai, offering a comfortable and secure stay with modern…
Breeze
Mumbai
★ 3.3 (91,000 reviews analysed)
Breeze is a rooftop lounge bar in Powai, Mumbai, renowned for its panoramic views of Powai Lake and the city skyline. It…
Hotel Saffron Inn
Mumbai
★ 4.2 (63,800 reviews analysed)
Hotel Saffron Inn in Mumbai is a mid-range hotel known for its elegant design, cleanliness, and helpful staff. It is…
Hotel Casa Royal Residency
Mumbai
★ 4.2 (63,800 reviews analysed)
FabHotel Casa Royal Residency is a budget-friendly hotel located in Mumbai, offering a convenient stay for travelers…