Via Embassy Suites
4, Via Embassy Suites, Indra Nagar, Garden, Lal Bahadur Shastri Marg, near Kurla, Kurla West, Dharavi, Mumbai, Maharashtra 400070
Gumo's take
Via Embassy Suites in Mumbai is a budget-friendly hotel with a 3.2/5 rating based on 1,236 Google reviews. While it offers basic amenities like free breakfast, Wi-Fi, and 24-hour front desk service, it is best suited for short stays or business travelers needing proximity to the US Consulate. However, the hotel suffers from recurring issues with cleanliness, poor room maintenance, and unprofessional staff behavior, which significantly impact guest satisfaction. Despite a few positive reviews highlighting helpful staff and decent location, the majority of feedback highlights unhygienic conditions, broken facilities, and misleading online imagery.
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Research this stayHow guests rate it
- Location
- 55
- Facilities
- 38
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 32
What guests love
- Helpful and polite front desk staff, as noted in a few positive reviews.
- Proximity to the US Consulate and Bandra–Worli Sea Link, making it convenient for business or visa-related travel.
Worth knowing
- Recurring reports of unclean rooms, broken AC, and lack of ventilation, with many guests finding the rooms to be smelly and poorly maintained.
- Unprofessional and rude staff behavior, including demands for extra charges and poor customer service.
- Numerous complaints about the hotel's unhygienic conditions, including cockroaches, mosquitoes, and fungal growth in rooms and bathrooms.
- Misleading online images and descriptions, with many guests feeling deceived about the actual condition of the rooms and facilities.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Housekeeping (daily)
- Pool
- Air conditioning
- Kitchen
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring issues with cleanliness and maintenance, with many guests reporting unhygienic conditions, broken facilities, and poor room ventilation. Some have even noted cockroaches, mosquitoes, and fungal growth in rooms and bathrooms.
How is the staff service at Via Embassy Suites?
Staff service is mixed, with some guests praising the helpful and polite front desk staff, while others report unprofessional and rude behavior, including demands for extra charges and poor customer service.
Is the hotel a good choice for a family stay?
The hotel is kid-friendly and has some family-positive reviews, but it also has notable negative feedback regarding cleanliness, room conditions, and overall guest satisfaction, which may make it less ideal for families.
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