Via Embassy Suites
4, Via Embassy Suites, Indra Nagar, Garden, Lal Bahadur Shastri Marg, near Kurla, Kurla West, Dharavi, Mumbai, Maharashtra 400070
Gumo's take
Via Embassy Suites in Mumbai is a budget-friendly hotel with a 3.2/5 rating based on 386 Google reviews. It is best suited for travelers seeking basic accommodation near the US Consulate and BKC, though it is not recommended for those prioritizing cleanliness, comfort, or family-friendly stays. The hotel is praised for its proximity to key locations and some staff members' helpfulness, but suffers from recurring issues like poor maintenance, unhygienic conditions, and inconsistent service. Guests frequently report finding cockroaches, broken fixtures, and unmet requests for amenities.
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Research this stayHow guests rate it
- Location
- 58
- Facilities
- 38
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 32
What guests love
- Proximity to the US Consulate and Bandra–Worli Sea Link, making it convenient for travelers with business or visa appointments.
- Some guests noted helpful and friendly staff, particularly at the front desk and during check-in.
Worth knowing
- Recurring reports of unhygienic conditions, including cockroaches, mold, and poor room cleanliness.
- Rooms lack windows and ventilation, leading to complaints about stuffiness and poor air quality.
- Inconsistent service and unmet guest requests, such as missing hangers, towels, and functional amenities like AC and Wi-Fi.
- Negative feedback on food quality and dining options, with some guests describing meals as bland or unhygienic.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Car rental onsite
- Local shuttle
- English
- Hindi
- Private bathroom
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Housekeeping (daily)
- Pool
- Air conditioning
- Kitchen
Common questions
Is the hotel clean and well-maintained?
The hotel has recurring reports of unhygienic conditions, including cockroaches, mold, and poor room cleanliness. Many guests have also noted broken fixtures and poor maintenance, making it a concern for cleanliness.
How is the service quality at Via Embassy Suites?
Service at the hotel is mixed, with 81 positive mentions but 105 negative reviews. Some guests found the front desk and check-in staff helpful, while others experienced inconsistent service and unmet requests for amenities.
Is the hotel suitable for families?
The hotel is not highly recommended for families. It has negative feedback related to family stays, lacks proper ventilation in rooms, and has reported issues with cleanliness and comfort that may not be ideal for children.
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