West End Hotel
West End Hotel, 45, next to Bombay Hospital, New Marine Lines, Mumbai, Maharashtra 400020
Gumo's take
The West End Hotel in Mumbai is a heritage property offering spacious, well-maintained rooms with an old-world charm, ideal for travelers seeking a nostalgic stay in a central location. It is particularly praised for its friendly and helpful staff, proximity to major landmarks like Chhatrapati Shivaji Terminus and Marine Drive, and its casual dining options. While the hotel retains its vintage appeal, some guests note that the infrastructure is aging and in need of modernization, especially in terms of in-room amenities and cleanliness. It is a popular choice for business travelers and families due to its convenient location and warm hospitality.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 65
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Friendly and helpful staff, with many reviews highlighting the professionalism and warmth of the service team.
- Spacious rooms with a vintage charm, often described as larger than typical Mumbai hotel rooms.
- Convenient location near major landmarks, public transport, and restaurants, making it ideal for both business and leisure travelers.
Worth knowing
- Aging infrastructure and outdated in-room amenities, with some guests noting the absence of basic items like kettles, hair dryers, and refrigerators.
- Issues with cleanliness in some rooms, including reports of cockroaches, stains, and poor maintenance.
- High prices for basic amenities and food, with some guests finding the breakfast and in-room dining overpriced for the quality offered.
- Noise and renovation disruptions in certain areas, affecting the overall comfort of the stay.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Accessible
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker in some rooms
- Minibar in some rooms
Common questions
Is the West End Hotel in Mumbai suitable for families?
Yes, the West End Hotel is a popular choice for families due to its spacious rooms, friendly staff, and convenient location. However, some guests have noted that the infrastructure is aging, which may affect the overall comfort for families.
What are the dining options at the West End Hotel?
The hotel offers a restaurant, bar, room service, and a free breakfast buffet. Guests have positively reviewed the dining experience, though some have found the prices for food and amenities to be high for the quality provided.
How is the service at the West End Hotel?
The service is a key strength of the hotel, with many guests praising the friendly and professional staff. The 24-hour front desk, baggage storage, and other services are highlighted as reliable and helpful.
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