Windsor castle
Windsor castle, 7, Fish Market Area, Navneeth Colony, Andheri West, Mumbai, Maharashtra 400058
Gumo's take
Hotel Windsor Castle in Andheri offers a mixed experience for travelers, with notable strengths in cleanliness and staff friendliness, but significant limitations in room quality and service consistency. While some guests praise the hotel’s proximity to Andheri Railway Station and the helpfulness of staff like Faiz, Sonu, and Razzak, others report severe issues such as cockroach infestations, misleading room photos, and poor breakfast options. The hotel is best suited for budget-conscious travelers who prioritize location and basic cleanliness over luxury or consistent service.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 73
- Room Comfort & Cleanliness
- 62
What guests love
- Staff is generally described as helpful and polite, with specific mentions of individuals like Faiz, Sonu, and Razzak providing excellent service.
- The hotel is conveniently located near Andheri Railway Station and has good access to public transit and nearby attractions like Versova Beach.
Worth knowing
- Rooms are frequently criticized for being extremely small, dirty, and misleadingly represented in photos, with multiple reports of cockroach infestations and foul odors.
- Breakfast is a recurring point of dissatisfaction, with complaints about poor quality, limited options, and additional charges for basic items.
- Service inconsistencies are evident, with some guests reporting rude or unhelpful staff, lack of room service, and poor maintenance of facilities like lifts and Wi-Fi.
Common questions
Is the hotel's breakfast included in the room price, and how is the quality?
Breakfast is not consistently included and is often an additional cost. Guests frequently report poor quality and limited options, with some complaining about being charged extra for basic items.
How is the cleanliness of the hotel, especially in the bathrooms?
The hotel generally maintains decent cleanliness, but bathrooms have mixed reviews. While some guests are satisfied, others report significant issues like foul odors and cockroach infestations.
What are the main positives of staying at Hotel Windsor Castle?
The main positives include the helpful and polite staff, particularly Faiz, Sonu, and Razzak, as well as the convenient location near Andheri Railway Station and public transit options.
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