Excel Hotels & Resorts, Nainital
Excel Hotels & Resorts, Nainital, Mall Rd, near Library, Mallital, Nainital, Uttarakhand 263001
Gumo's take
Excel Hotels & Resorts, Nainital is a mid-range hotel known for its prime location on Mall Road and proximity to Nainital Lake. While guests praise the staff's hospitality and the hotel's convenient location, there are recurring complaints about small room sizes, poor bathroom hygiene, and inconsistent service. Positive reviews highlight the food quality and scenic views, but negative feedback often centers on misleading room expectations and rudeness from some staff members. It suits budget-conscious travelers seeking a central location but may not be ideal for families or those prioritizing spacious, well-maintained accommodations.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 62
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 58
What guests love
- Prime location on Mall Road with easy access to Nainital Lake and major attractions
- Highly praised staff hospitality and responsiveness, with specific mentions of individuals like Mr. Rajab and Mr. Omkar Singh Mehra
- Positive feedback on food quality, particularly breakfast and dinner buffets
Worth knowing
- Recurring complaints about small, cramped rooms and obstructed lake views
- Numerous reports of poor bathroom hygiene, including bad odors and plumbing issues
- Inconsistent service quality, with some staff described as rude or unprofessional
- Lack of parking facilities and poor handling of parking logistics
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Parking (extra charge)
- Not accessible
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Wake up calls
- Housekeeping
- Refrigerator in some rooms
- Coffee maker
Common questions
Is the hotel located near major attractions in Nainital?
Yes, Excel Hotels & Resorts, Nainital is located on Mall Road with easy access to Nainital Lake and other major attractions, making it a convenient choice for travelers.
What are the common complaints about the hotel rooms?
Guests frequently report that the rooms are small and cramped, with some rooms offering obstructed lake views. Additionally, bathroom hygiene is a recurring issue, with complaints about bad odors and plumbing problems.
How is the dining experience at the hotel?
The dining experience is generally positive, with guests praising the food quality, especially the breakfast and dinner buffets. However, there are only a few negative reviews related to dining.
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