Goroomgo Naini Lake View Mall Road Nainital
9FJ7+MJQ Goroomgo Naini Lake View Mall Road Nainital, Tallital, Nainital, Uttarakhand 263001
Gumo's take
Goroomgo Naini Lake View Mall Road Nainital is a budget hotel with a 3.0-star rating but a poor overall reputation, as reflected in its 2.6/5 aggregate rating across 280 Google reviews. The hotel is known for its lake views and air conditioning, a rare feature in the area, but suffers from severe issues with cleanliness, staff behavior, and misleading online bookings. Guests frequently report unclean rooms, dirty linens, broken facilities, and uncooperative or rude staff. Despite its proximity to Nainital Lake and other attractions, the hotel is not recommended due to its poor maintenance and management practices.
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Research this stayHow guests rate it
- Location
- 45
- Facilities
- 28
- Staff & Service
- 20
- Room Comfort & Cleanliness
- 22
What guests love
- One of the few hotels in the area with air conditioning, which is a notable feature for visitors.
- Some rooms offer a view of Nainital Lake, which is a major attraction for tourists.
Worth knowing
- Severe issues with room cleanliness, including dirty bedsheets, unhygienic bathrooms, and foul odors, as reported in numerous 1-star reviews.
- Poor staff behavior, with multiple complaints about rudeness, unresponsiveness, and in some cases, intoxication.
- Misleading online bookings and photos, with guests reporting that the actual rooms are far worse than what is shown on booking platforms.
- Unreliable amenities and facilities, such as broken hot water systems, non-functional TVs, and poor Wi-Fi.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Airport shuttle (extra charge)
- Local shuttle
- Pet-friendly
- Restaurant
- Room service
- Air conditioning
- Kitchen
Common questions
Does the hotel have air conditioning, and is it a notable feature?
Yes, Goroomgo Naini Lake View Mall Road Nainital is one of the few hotels in the area with air conditioning, which is a notable feature for visitors, especially during warmer months.
What are the common complaints about the hotel's cleanliness?
Guests frequently report unclean rooms, dirty linens, unhygienic bathrooms, and foul odors. The hotel has a negative sentiment score of 36 for cleanliness, indicating widespread dissatisfaction.
How is the staff behavior at this hotel?
Staff behavior is a major concern, with multiple complaints about rudeness, unresponsiveness, and in some cases, intoxication. The service sentiment is heavily negative, with 58 negative mentions out of 64 total.
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