Hotel Aroma by Royal Collection Hotels

Hotel Aroma by Royal Collection Hotels, Ayarpatta Slopes, Mallital, Nainital, Uttarakhand 263001

4.2 · 2,585 reviews analysed
Hotel Aroma by Royal Collection Hotels – photo 1
Hotel Aroma by Royal Collection Hotels – photo 2
Hotel Aroma by Royal Collection Hotels – photo 3
Hotel Aroma by Royal Collection Hotels – photo 4

Gumo's take

Hotel Aroma by Royal Collection Hotels in Nainital is known for its clean, well-maintained rooms and excellent service, particularly from staff like Akash and Pushkar at the front desk. Guests frequently praise the breakfast buffet, restaurant quality, and proximity to major attractions like the Naina Devi Temple and Mall Road. While the hotel has a rustic, royal charm and spacious rooms, some guests have reported issues with room cleanliness and hot water availability. It is a popular choice for families and travelers seeking a comfortable, peaceful stay with good amenities.

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How guests rate it

Location
85
Facilities
78
Staff & Service
88
Room Comfort & Cleanliness
72

What guests love

  • Highly praised staff service, especially at the front desk, with many guests mentioning specific staff like Akash and Pushkar for their professionalism and helpfulness.
  • Positive feedback on breakfast and restaurant quality, with guests noting a good dinner buffet and tasty meals.
  • Convenient location near major attractions like the Naina Devi Temple and Mall Road, with walking access and ample parking.

Worth knowing

  • Several negative reviews mention discrepancies between online room photos and actual room conditions, with some guests receiving smaller or less clean rooms than expected.
  • Hot water availability is limited to specific hours in some rooms, and some guests reported issues with geysers and heating.
  • A few guests noted poor hygiene in rooms and bathrooms, including mold smells and unclean conditions.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Convenience store
  • Currency exchange
  • Full-service laundry
  • Self-service laundry
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Doctor on call
  • Accessible
  • Accessible parking
  • Pet-friendly (free)
  • Dogs allowed
  • Cats allowed
  • Refrigerator in some rooms
  • Coffee maker
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (extra charge)
  • Breakfast buffet
  • Game room
  • Nightclub
  • Kid-friendly
  • Babysitting
  • Activities for kids
  • Kids' club
  • Parking (free)
  • Self parking (free)
  • Valet parking (free)
  • EV charger
  • Airport shuttle (extra charge)
  • Private car service (extra charge)
  • Car rental onsite
  • Local shuttle
  • Business center
  • Meeting rooms
  • English
  • Hindi
  • Private bathroom
  • Shower

Common questions

Is the hotel's breakfast buffet well-received by guests?

Yes, guests frequently praise the breakfast buffet at Hotel Aroma. It is highlighted in the hotel's Google-curated highlights and has a positive sentiment score of 113 with only 11 negative reviews.

Are there any issues with room cleanliness or hot water availability?

Some guests have reported issues with room cleanliness and limited hot water availability, particularly with geysers and heating in certain rooms. These are notable limitations mentioned in the hotel's reviews.

Is the hotel conveniently located near major attractions in Nainital?

Yes, Hotel Aroma is conveniently located within walking distance to major attractions like the Naina Devi Temple and Mall Road, making it a popular choice for travelers.

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