Capri Hotel - The lake side hotel on Mall Road
Capri Hotel - The lake side hotel on Mall Road, Mall Rd, opposite boat house club, Mallital, Nainital, Uttarakhand 263001
Gumo's take
Capri Hotel is a 4-star property on Mall Road in Nainital, known for its prime location directly opposite Nainital Lake and its convenient access to local attractions. While the hotel is praised for its scenic views and friendly staff, it faces consistent criticism for cleanliness issues, particularly in bathrooms and rooms, and inconsistent service quality. It suits budget-conscious travelers who prioritize location and are willing to overlook maintenance and hygiene shortcomings.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 58
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 52
What guests love
- Prime location on Mall Road with direct views of Nainital Lake and proximity to major attractions like the Naina Devi Temple and boat house.
- Some positive feedback on staff friendliness and helpfulness, particularly from front desk personnel like Babita and Deepak.
Worth knowing
- Recurring complaints about poor room and bathroom cleanliness, including unhygienic conditions, cockroach infestations, and lack of basic amenities like hot water and electric kettles.
- Inconsistent service quality, with reports of unresponsive or indifferent staff and poor maintenance of facilities like broken toilets and leaking bidets.
- Issues with room maintenance and outdated infrastructure, including moisture, bad smells, and non-functional fixtures.
Amenities
- Wi-Fi (free)
- Full-service laundry
- Pool
- Room service
- Breakfast (free)
- Kid-friendly
- Local shuttle
Common questions
Is the hotel located near Nainital Lake?
Yes, Capri Hotel is located on Mall Road in Nainital, directly opposite Nainital Lake, offering convenient access and scenic views.
What are the common cleanliness issues reported by guests?
Guests have reported recurring cleanliness issues, including unhygienic conditions in bathrooms and rooms, cockroach infestations, and a lack of basic amenities like hot water and electric kettles.
How is the service quality at Capri Hotel?
Service quality is mixed; while some guests praise the friendly and helpful front desk staff like Babita and Deepak, others report inconsistent service, unresponsive staff, and poor maintenance of facilities.
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