Hotel Mount 'N' Lake
Hotel Mount 'N' Lake, Birla School Rd, Mallital, Nainital, Uttarakhand 263001
Gumo's take
Hotel Mount 'N' Lake in Nainital is a budget-friendly accommodation with a high-altitude location offering panoramic views of Nainital Lake and the surrounding hills. While some guests praise the scenic balcony views and friendly staff, others report significant issues with cleanliness, unprofessional service, and poor hygiene. The hotel is best suited for budget travelers who prioritize views and are willing to overlook logistical challenges like the steep climb to the property and limited nearby amenities. However, the mixed reviews suggest that the experience is highly variable and depends on the specific room and staff encountered.
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Research this stayHow guests rate it
- Location
- 58
- Facilities
- 48
- Staff & Service
- 45
- Room Comfort & Cleanliness
- 42
What guests love
- Scenic balcony views of Nainital Lake are frequently mentioned as a highlight by guests.
- Some guests noted the staff as helpful and courteous, particularly in providing local tour assistance and shuttle services.
Worth knowing
- Numerous complaints about unhygienic conditions, including dirty rooms, bathrooms, and linens, as well as the presence of pests like cockroaches and rats.
- Poor service quality, with reports of unresponsive and rude staff, broken amenities (e.g., non-working taps, geyser), and failure to address guest requests.
- Remote location requiring a steep climb or taxi ride from Mall Road, which is inconvenient for many travelers, especially those with children or elderly family members.
- Limited food variety and poor dining experiences, with some guests describing the food as 'pathetic' and the menu as misleading.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kitchen in some rooms
- Room service
- Breakfast (free)
- Kid-friendly
- Transfer
- Local shuttle
Common questions
Is the hotel clean and hygienic?
The hotel has mixed reviews regarding cleanliness. While some guests were satisfied, others reported unhygienic conditions, including dirty rooms, bathrooms, and linens, as well as pest issues like cockroaches and rats.
How is the service quality at Hotel Mount 'N' Lake?
Service quality is mixed. Some guests found the staff helpful and courteous, especially with local tours and shuttle services, while others reported unresponsive or rude staff and failure to address requests.
Is the hotel location convenient for travelers?
The hotel is located at a high altitude and requires a steep climb or a taxi ride from Mall Road, which many guests found inconvenient, especially for families with children or elderly members.
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