Nairobi Serena Hotel
Nairobi Serena Hotel, Kenyatta Ave, Nairobi, Kenya
Gumo's take
Nairobi Serena Hotel is a 5-star luxury hotel renowned for its elegant design, exceptional service, and serene ambiance. It is a top choice for business travelers, couples, and tourists seeking a peaceful retreat in the heart of Nairobi. The hotel is celebrated for its Pan-African décor, heated outdoor pool, and proximity to Nairobi's attractions. Guests consistently praise the hotel's cleanliness, friendly staff, and high-quality amenities, making it a premier destination for those looking to experience luxury in Kenya.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Exceptional service with friendly and efficient staff
- Heated outdoor pool with a lush garden setting
- Pan-African design with a rich cultural ambiance
- Spacious and well-appointed rooms with high-speed Wi-Fi and luxury toiletries
- Convenient location near Nairobi's Central Park and major attractions
Worth knowing
- Some guests reported that the mattress quality could be improved
- Room prices are on the higher side, which may not suit all budgets
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Checks
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (extra charge)
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Meeting rooms
- English
- French
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Golf
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Outdoor pool
- Hot tub
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker
- Minibar in some rooms
Common questions
Does the Nairobi Serena Hotel offer free Wi-Fi for guests?
Yes, the Nairobi Serena Hotel offers free Wi-Fi for guests, both in rooms and public areas.
What type of design or ambiance does the hotel feature?
The hotel features a Pan-African design with a rich cultural ambiance, creating an elegant and unique atmosphere for guests.
Are there any limitations or potential drawbacks to staying at the Nairobi Serena Hotel?
Some guests have noted that the mattress quality could be improved, and the room prices are on the higher side, which may not suit all budgets.
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