Embassy Suites by Hilton Chicago Naperville
Embassy Suites by Hilton Chicago Naperville, 1823 Abriter Ct, Naperville, IL 60563, United States
Gumo's take
Embassy Suites by Hilton Chicago Naperville is a modern hotel offering spacious suites, a complimentary breakfast with made-to-order omelettes, and an evening happy hour. It is well-suited for business travelers and families due to its convenient location near the highway and proximity to restaurants and shopping. While the hotel has a strong reputation for friendly service and amenities, recurring issues with cleanliness, outdated furnishings, and facility maintenance have been reported by guests.
Get your personal match score
Run a live research on Embassy Suites by Hilton Chicago Naperville — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 85
- Facilities
- 58
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Friendly and professional staff, with several guests praising specific employees like Carrie, Octavio, and Blanca for their hospitality.
- Complimentary breakfast with a made-to-order omelette station, which is consistently highlighted as a strong positive by guests.
- Convenient location near restaurants, shopping, and major highways, making it ideal for both business and leisure travelers.
Worth knowing
- Recurring complaints about cleanliness, including dirty carpets, mold, and unclean rooms with debris or stains.
- Outdated or poorly maintained furnishings, including old furniture, thin mattresses, and poor water pressure in showers.
- Issues with facility maintenance, such as non-functional elevators, a poorly maintained pool, and malfunctioning heating systems.
- Noise and privacy concerns, including thin walls, loud HVAC systems, and disruptive guests in nearby rooms.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Cash
- Checks
- Kid-friendly
- Activities for kids
- Pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Free weights
- Meeting rooms
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Shower
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Self-service laundry
- Social hour
- Gift shop
- Housekeeping (daily)
- Parking (free)
- Self parking (extra charge)
- EV charger
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Air conditioning
- Microwave
- Coffee maker
Common questions
What amenities are included with a stay at Embassy Suites by Hilton Chicago Naperville?
The hotel offers spacious suites, a complimentary breakfast with made-to-order omelettes, and an evening happy hour. However, no additional specific amenities are listed beyond these offerings.
What are the main concerns guests have reported about the hotel?
Guests have reported recurring issues with cleanliness, outdated furnishings, and facility maintenance. These include dirty carpets, mold, thin mattresses, poor water pressure, and problems with elevators and heating systems.
Is the hotel well-suited for business travelers or families?
Yes, the hotel is well-suited for both business travelers and families due to its convenient location near highways, restaurants, and shopping, as well as its spacious suites and family-friendly amenities like the complimentary breakfast.