Royal Galaxy - An experience of wellness
Royal Galaxy - An experience of wellness, AI 82, Street No. 27, AI Block(Newtown), Newtown, New Town, West Bengal 700156
Gumo's take
Royal Galaxy - An Experience of Wellness is a low-key hotel in New Town, Kolkata, known for its cleanliness, friendly staff, and wellness-focused environment. It appeals to travelers seeking a peaceful and affordable stay with good service and basic amenities. Guests frequently praise the spacious and well-maintained rooms, the polite and attentive staff, and the in-house restaurant. While the hotel is praised for its hospitality and location near shopping and dining options, some guests have noted issues with room size and inconsistent service during peak times.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 80
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 92
What guests love
- Rooms are consistently described as clean, spacious, and well-maintained with modern amenities.
- Staff are frequently praised for their professionalism, politeness, and attentiveness, including managers like Mr. Bholenath and Mr. Aadil.
- The in-house restaurant is noted for its good food quality and service, with guests appreciating the variety and taste.
Worth knowing
- Some guests have reported that rooms are small, particularly the deluxe rooms, and occasionally lack basic amenities like cups or glassware.
- A few reviews mention inconsistent service, including delays in room service and unresponsiveness from certain staff members, especially during peak hours.
- Issues with room cleanliness, such as messy bed sheets or leakage problems in bathrooms, have been reported in a few cases.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Cash
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Air conditioning
- Minibar in some rooms
- Room service
- Breakfast (free)
- Front desk
- Baggage storage
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is the hotel clean and well-maintained?
Yes, the hotel is frequently praised for its cleanliness, with guests noting that the rooms are clean, spacious, and well-maintained with modern amenities. However, a few reviews mention occasional issues like messy bed sheets or bathroom leakage.
How is the service at Royal Galaxy - An Experience of Wellness?
The service is generally excellent, with guests frequently praising the professionalism, politeness, and attentiveness of the staff, including managers like Mr. Bholenath and Mr. Aadil. However, a few guests have noted inconsistent service during peak hours, including delays and unresponsiveness.
Does the hotel offer breakfast, and is it good?
Yes, the hotel offers free breakfast, and guests have praised the quality, variety, and taste of the food. However, a small number of reviews mention some negative feedback about the breakfast experience.
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