The Plaza
The Plaza, 768 5th Ave, New York, NY 10019, United States
Gumo's take
The Plaza Hotel in New York is an iconic 19th-century landmark known for its grandeur, fine dining, and luxurious amenities. It is particularly popular for special occasions, offering afternoon tea, a champagne bar, and a spa. Guests praise the hotel's elegant atmosphere, exceptional service, and proximity to Central Park and major attractions. While the property is celebrated for its historic charm and opulence, some reviews note minor issues with room amenities and accessibility.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 91
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional service, with many guests highlighting the attentiveness and professionalism of staff such as Porfirio Cortes and Aya.
- Iconic location across from Central Park and near major attractions like the Metropolitan Museum of Art and Times Square.
- Highly praised dining and afternoon tea experiences, with guests noting the quality of food and accommodations for dietary restrictions.
Worth knowing
- Some guests reported issues with room amenities, such as the absence of coffee makers and slow or inconsistent housekeeping service.
- A few reviews mentioned accessibility challenges, including poorly functioning bathroom fixtures and limited Wi-Fi quality.
- A small number of guests felt the hotel's pricing for certain services (e.g., afternoon tea, drinks) was excessive for the value received.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Boutique shopping
- Kid-friendly
- Activities for kids
- Parking
- Valet parking (free)
- Private car service
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Arabic
- English
- French
- German
- Italian
- Korean
- Portuguese
- Spanish
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Pet-friendly (free)
- Dogs allowed
- Cats allowed
- Air conditioning
- Microwave
- Coffee maker
- Minibar
Common questions
Is the hotel's dining experience highly rated?
Yes, the dining experience at The Plaza Hotel is highly praised, with 448 positive reviews and only 57 negative ones. Guests particularly enjoy the quality of food and the accommodations for dietary restrictions.
What are the main limitations of the hotel's rooms?
Some guests have reported limitations in room amenities, such as the absence of coffee makers and inconsistent housekeeping service. Additionally, there have been a few complaints about bathroom fixtures and Wi-Fi quality.
Is the hotel a good location for visiting Central Park and major attractions?
Yes, The Plaza Hotel is an excellent location for exploring Central Park and major attractions like the Metropolitan Museum of Art and Times Square. It is noted for being across from Central Park and within walking distance to key landmarks.
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