The Plaza
The Plaza, 768 5th Ave, New York, NY 10019, United States
Gumo's take
The Plaza Hotel in New York is a historic and iconic luxury hotel known for its grandeur, opulent design, and prime location on Fifth Avenue at Central Park South. It is best suited for travelers seeking a quintessential New York experience, special occasions, or those who appreciate old-world elegance and cultural significance. While the hotel delivers on ambiance, service, and location, mixed reviews highlight inconsistencies in service and value for money, making it ideal for a once-in-a-lifetime stay rather than a regular visit.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Iconic location on Fifth Avenue with immediate access to Central Park and major attractions
- Historic and opulent design with luxurious rooms and marble bathrooms
- Exceptional service and personalized attention, including white-glove butler service for suites
- Famous afternoon tea at The Palm Court and elegant dining options
Worth knowing
- Inconsistent service quality, with reports of slow and underwhelming staff performance during peak times
- High price point with some guests feeling the value does not match the cost, especially for standard rooms
- Some outdated or worn interior elements, such as carpets and furniture, in certain areas
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Boutique shopping
- Kid-friendly
- Activities for kids
- Parking
- Valet parking (free)
- Private car service
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Arabic
- English
- French
- German
- Italian
- Korean
- Portuguese
- Spanish
- Private bathroom
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Pet-friendly (free)
- Dogs allowed
- Cats allowed
- Air conditioning
- Microwave
- Coffee maker
- Minibar
Common questions
What are the key strengths of The Plaza Hotel in New York?
The key strengths include its iconic location on Fifth Avenue with access to Central Park and major attractions, historic and opulent design with luxurious rooms, exceptional service like white-glove butler service for suites, and dining options such as famous afternoon tea at The Palm Court.
Are there any limitations or drawbacks to staying at The Plaza Hotel?
Yes, some guests report inconsistent service quality during peak times, a high price point that may not match the value for standard rooms, and some outdated or worn interior elements like carpets and furniture in certain areas.
What amenities are available at The Plaza Hotel?
The hotel offers free Wi-Fi, smoke-free property, credit card services, boutique shopping, kid-friendly activities, parking and valet parking, private car service, accessible facilities, a business center, meeting rooms, and multilingual support including Arabic.
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