Super Hotel O Heart Beat Hotel
Super Hotel O Heart Beat Hotel, Townhouse 1258 Heart Beat Greater Noida, Gautam Buddha Nagar, 201308, Noida, Uttar Pradesh 201310
Gumo's take
Super Hotel O Heart Beat Hotel in Noida is a budget-friendly option with basic amenities and a no-frills approach, often marketed as suitable for couples. However, it is marred by recurring complaints about unprofessional and rude staff, poor room cleanliness, and unhygienic conditions. Guests frequently report issues with overcharging, broken facilities like non-working ACs, and infestations of mosquitoes and rats. Despite a few positive reviews praising the location and service on rare occasions, the hotel's overall reputation is heavily influenced by its poor management and inconsistent guest experiences.
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Research this stayHow guests rate it
- Location
- 55
- Facilities
- 40
- Staff & Service
- 28
- Room Comfort & Cleanliness
- 32
What guests love
- A few guests have praised the hotel's location as convenient for nearby attractions like Oh!Max Dream World Theme Park and DLF Mall of India.
- A small number of positive reviews highlight good service and cleanliness, suggesting occasional quality stays.
Worth knowing
- Recurring complaints about unprofessional and rude staff behavior, including denial of confirmed bookings and aggressive demands for extra payments.
- Multiple reports of unhygienic and dirty rooms, with issues like broken ACs, lack of basic amenities, and infestations of mosquitoes and rats.
- Guests frequently mention overcharging at check-in despite confirmed online bookings, particularly through platforms like OYO and Agoda.
- Facility issues such as non-functional bathroom fixtures and poor maintenance contribute to a negative guest experience.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- English
- Hindi
- Private bathroom in some rooms
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking
- Car rental onsite
- Local shuttle
- Pet-friendly
- Kitchen
Common questions
Is the hotel clean and well-maintained?
No, the hotel has multiple reports of unhygienic and dirty rooms, with issues like broken ACs, lack of basic amenities, and infestations of mosquitoes and rats. Cleanliness has a negative sentiment with 7 complaints and no positive feedback.
What are the common issues with the staff at the hotel?
Guests frequently report unprofessional and rude staff behavior, including denial of confirmed bookings and aggressive demands for extra payments. The service has a negative sentiment with 16 complaints compared to only 5 positive reviews.
Is the hotel a good choice for couples?
The hotel is marketed as suitable for couples, but recurring issues like poor cleanliness, unprofessional staff, and overcharging may affect the experience. While a few guests have praised the location, the overall guest experience is inconsistent.
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