Sheraton Ottawa Hotel
Sheraton Ottawa Hotel, 150 Albert St, Ottawa, ON K1P 5G2, Canada
Gumo's take
The Sheraton Ottawa Hotel is a centrally located hotel in downtown Ottawa, offering spacious and generally clean rooms, friendly and helpful staff, and convenient access to major attractions like Parliament Hill and the Byward Market. While the hotel is praised for its service and location, some guests note that the rooms and facilities are dated and in need of modernization. It is particularly well-suited for business travelers and tourists seeking a reliable, mid-range option in a prime location.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 65
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 72
What guests love
- Friendly, attentive, and responsive staff, with several reviews highlighting exceptional service from individuals like Mary-Line, Pam, and Arnie.
- Excellent downtown location, within walking distance to Parliament Hill, shopping, and dining options.
- Spacious and generally clean rooms, with many guests noting the comfort of the beds and the size of the accommodations.
Worth knowing
- Rooms and some facilities are described as outdated or in need of renovation, with mentions of dated decor, old fixtures, and issues with HVAC systems.
- Some amenities, such as the indoor pool, are reported to be out of service or under maintenance.
- Parking is limited and expensive, with complaints about the size of the underground garage and mandatory valet service.
- Issues with room amenities, such as malfunctioning appliances (e.g., coffee machines, TVs), and inconsistent service depending on the staff member.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Parking (extra charge)
- Valet parking (extra charge)
- Accessible
- Business center
- Meeting rooms
- Pet-friendly
- Dogs allowed
- Air conditioning
- Coffee maker
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Elevator
- Wake up calls
- Housekeeping (daily)
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- English
- French
- Spanish
- Private bathroom
Common questions
Is the Sheraton Ottawa Hotel located near major attractions?
Yes, the Sheraton Ottawa Hotel is centrally located in downtown Ottawa and is within walking distance of major attractions like Parliament Hill and the Byward Market.
Are the rooms at the Sheraton Ottawa Hotel modern and well-maintained?
No, some guests note that the rooms and facilities are dated and in need of modernization, with mentions of outdated decor, old fixtures, and issues with the HVAC systems.
Is parking available at the Sheraton Ottawa Hotel?
Yes, but parking is limited, expensive, and the underground garage is small with mandatory valet service, which has been a point of complaint among guests.
