Citrus Grande Hotel Pattaya by Compass Hospitality
579, Citrus Grande Hotel Pattaya by Compass Hospitality, Khao, Phra Tamnak, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand
Gumo's take
Citrus Grande Hotel Pattaya by Compass Hospitality is a 5-star property with a 3.8/5 Google rating, known for its Indian cuisine, breakfast buffet, and outdoor pool. While it attracts Indian travelers due to its cultural familiarity and food options, the hotel faces consistent criticism for cleanliness, cockroach infestations, and poor staff behavior. Despite its proximity to Pattaya Walking Street and other attractions, many guests report subpar room conditions, unresponsive service, and a lack of 5-star amenities. The hotel is best suited for budget-conscious travelers or those prioritizing location over luxury.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 58
- Staff & Service
- 47
- Room Comfort & Cleanliness
- 42
What guests love
- The hotel's breakfast and dinner buffets are praised for their Indian cuisine variety and affordability.
- The outdoor pool is a highlight for guests, with positive feedback on its cleanliness and ambiance.
- The hotel's location is convenient, with a 12-minute walk to Pattaya Walking Street and proximity to major attractions like Jomtien Beach and the Sanctuary of Truth Museum.
Worth knowing
- Numerous reviews report severe cleanliness issues, including cockroach infestations, mold, and unclean towels and bedding.
- Staff behavior is frequently criticized as rude, unhelpful, and unprofessional, with complaints about poor communication and lack of responsiveness.
- Rooms are described as small, poorly ventilated, and not up to 5-star standards, with issues like thin balcony glass, noisy surroundings, and outdated fixtures.
- Some guests report hidden fees, such as extra charges for early check-in, room service, and swimming pool access.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Hot tub
- Fitness center
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Not accessible
- Air conditioning
Common questions
Is the hotel's breakfast buffet included in the room price?
No, the breakfast buffet is not included in the room price and is available for an extra charge.
What are the main criticisms guests have about the hotel?
Guests frequently report cleanliness issues such as cockroach infestations and mold, poor staff behavior, and outdated room conditions that do not meet 5-star standards.
How close is the hotel to Pattaya Walking Street?
The hotel is conveniently located within a 12-minute walk from Pattaya Walking Street.
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