Nova Platinum Hotel
หมู่ที่ 10 Nova Platinum Hotel, Muang Pattaya, Bang Lamung District, Chon Buri 20150, Thailand
Gumo's take
Nova Platinum Hotel is a 4-star property in Pattaya known for its proximity to the Walking Street and Indian cuisine options, catering primarily to Indian and Muslim travelers. While it offers a breakfast buffet and a free outdoor pool, guest reviews highlight recurring issues with cleanliness, air conditioning, and staff behavior. The hotel is praised for its location and affordability but suffers from inconsistent service and maintenance problems, making it a mixed choice for travelers.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 63
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location within walking distance to Pattaya Walking Street and local attractions.
- Popular among Indian guests for its Indian breakfast buffet and nearby Indian restaurants.
- Free outdoor pool and fitness center with some positive feedback on pool quality.
Worth knowing
- Recurring complaints about poor room cleanliness, cockroach infestations, and mold.
- Significant dissatisfaction with air conditioning performance and maintenance.
- Mixed and often negative feedback on staff behavior, including rudeness and unresponsiveness.
- Some guests reported deceptive practices during check-out, such as arbitrary fines and deposit deductions.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Baggage storage
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Local shuttle
- Accessible
- Business center
- Meeting rooms
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Outdoor pool
- Wading pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Doctor on call
- English
Common questions
Is breakfast included with my stay at Nova Platinum Hotel?
Breakfast is not included in the room rate; however, the hotel offers a breakfast buffet at an extra charge. Some guests have praised the breakfast buffet, particularly the Indian cuisine options.
What are the common complaints about the hotel's cleanliness?
Guests frequently report issues with room cleanliness, including cockroach infestations and mold. Despite daily housekeeping, these recurring problems have led to significant dissatisfaction among visitors.
Is the air conditioning in the rooms reliable?
No, the air conditioning has been a notable issue. Many guests have expressed dissatisfaction with its performance and maintenance, with negative feedback being more common than positive.
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