Dreams Riviera Cancun Resort & Spa
Dreams Riviera Cancun Resort & Spa, Benito, 77585 Carretera Federal Chetumal-Cancun, Supermanzana Km. 307, 77580 Puerto Morelos, Q.R., Mexico
Gumo's take
Dreams Riviera Cancun Resort & Spa is an upscale, all-inclusive beach resort ideal for families and couples seeking a vibrant, activity-filled vacation. Known for its extensive dining options, including Mexican, Italian, seafood, and Japanese cuisine, the resort offers a mix of relaxation and entertainment. Guests consistently praise the friendly and attentive staff, clean facilities, and family-friendly amenities like the kids' club and multiple pools. While the resort has a few recurring issues, such as food quality concerns and occasional noise, it remains a popular choice for those looking for a lively yet comfortable all-inclusive experience in Puerto Morelos.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 78
- Staff & Service
- 90
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service, with many guests highlighting the friendliness, professionalism, and attentiveness of the team members.
- Diverse dining options, including multiple restaurants and 24/7 coffee service, with many guests praising the quality and variety of food.
- Family-friendly amenities, such as a kids' club with trained staff, multiple pools, and activities suitable for all ages.
Worth knowing
- Some guests reported food quality issues, including bland or overcooked dishes and concerns about freshness, particularly in the buffet and certain restaurants.
- Noise and crowding in common areas, especially during peak times or events like weddings, which can affect the tranquility of the stay.
- A few guests mentioned outdated or overused amenities, such as plastic glassware and towels, and issues with room cleanliness or maintenance.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- All inclusive available
- Smoke-free property
- Credit cards
- Debit cards
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Local shuttle
- Accessible parking
- Accessible elevator
- Meeting rooms
- Pet-friendly
- Dogs allowed
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Beach access
- Snorkeling
- Game room
- Kid-friendly
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Wading pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Air conditioning
Common questions
Is the hotel suitable for families with children?
Yes, Dreams Riviera Cancun Resort & Spa is family-friendly, offering amenities such as a kids' club with trained staff, multiple pools, and activities for all ages, making it a great choice for families.
What kind of dining options are available at the resort?
The resort offers a wide variety of dining options, including Mexican, Italian, seafood, and Japanese cuisine, with multiple restaurants and a 24/7 coffee service to accommodate different tastes and schedules.
How is the staff service at the hotel?
The staff service is highly praised, with many guests highlighting the friendliness, professionalism, and attentiveness of the team members, making it a key strength of the resort.