Hotel Hilltop
Hotel Hilltop, Near, Sunrise Point Road, Saputara, Gujarat 394720
Gumo's take
Hotel Hilltop in Saputara is a budget-friendly option with a 4.0-star rating but a lower aggregate user rating of 3.3/5. It offers basic amenities like free Wi-Fi, 24-hour front desk, and a restaurant, and is located near popular attractions like Governor Hills and the Rose Garden. While some guests praise the location and cleanliness of rooms, the hotel is frequently criticized for poor service, unhygienic bathrooms, and inconsistent amenities like hot water and Wi-Fi. It may suit travelers prioritizing affordability and proximity to Saputara's main attractions, but is not recommended for those seeking comfort or high service standards.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 42
- Staff & Service
- 35
- Room Comfort & Cleanliness
- 48
What guests love
- Convenient location near Saputara Lake and Governor Hills, with walking access to major attractions.
- Some guests noted clean rooms and a comfortable bed, with a few positive mentions of the terrace and view.
Worth knowing
- Frequent complaints about unhygienic bathrooms, with many reviews citing mold, stains, and poor maintenance.
- Poor service and rude staff behavior are recurring issues, with multiple guests describing unresponsive or disrespectful interactions.
- Hot water is only available for limited hours (typically 6-10 AM), which is inconvenient for travelers in a cold hill station.
- Wi-Fi and room amenities like AC and TV are often reported as unreliable or non-functional.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Air conditioning
- Restaurant
- Buffet dinner
- Room service
- Breakfast
- Pool
- Pet-friendly
Common questions
Is the hotel's location convenient for visiting Saputara's main attractions?
Yes, Hotel Hilltop is conveniently located near Saputara Lake and Governor Hills, and is within walking distance to major attractions like the Rose Garden, making it a good choice for travelers prioritizing location.
What are the main complaints guests have about the hotel?
Guests frequently complain about unhygienic bathrooms with mold and stains, poor service from staff, and unreliable amenities such as hot water (available only 6-10 AM) and non-functional Wi-Fi or AC, which can impact comfort.
How is the hotel's service quality based on guest reviews?
Hotel Hilltop has received numerous complaints about poor service, with many guests reporting rude or unresponsive staff. The service sentiment is notably negative, with 114 negative mentions compared to 58 positive ones in guest reviews.
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