Royale Retreat - Luxury Hotel In Shimla
Royale Retreat - Luxury Hotel In Shimla, Near, 5 Dingle Estate, Victory Tunnel, Shimla, Himachal Pradesh 171003
Gumo's take
Royale Retreat - Luxury Hotel In Shimla is a polished hillside hotel known for its warm hospitality, comfortable rooms, and proximity to Shimla's main attractions like Mall Road. Guests frequently praise the staff for their helpfulness and professionalism, particularly Ms. Sonam and Mr. Dev, who are often highlighted for their exceptional service. The hotel's restaurant and breakfast buffet are also notable, with many reviews mentioning the quality and variety of food. While the property is praised for its cleanliness and modern amenities, some guests have reported issues with room maintenance, including air conditioning and cleanliness problems.
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Research this stayHow guests rate it
- Location
- 87
- Facilities
- 78
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 82
What guests love
- Highly praised staff, particularly Ms. Sonam and Mr. Dev, for their helpfulness and professionalism
- Well-maintained rooms and clean environment, with many guests noting the comfort and modern amenities
- Excellent dining experience, especially the breakfast buffet and restaurant food quality
Worth knowing
- Issues with air conditioning and room maintenance, including reports of malfunctioning AC and poor cleanliness in some rooms
- Some guests reported delays in food service and poor responsiveness from staff in certain instances
- Location is somewhat uphill from Mall Road, requiring a steep walk or taxi for access
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Air conditioning
- Restaurant
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Parking
- Transfer
- Local shuttle
Common questions
Is the hotel's breakfast buffet highly rated?
Yes, the breakfast buffet at Royale Retreat is highly praised by guests, with many reviews highlighting the quality and variety of food. It is one of the notable strengths of the hotel.
Are there any reported issues with the hotel's air conditioning?
Yes, some guests have reported issues with the air conditioning in the rooms, including malfunctions. However, the hotel is noted as one of the few in the area with air conditioning.
How is the service quality at Royale Retreat?
The service quality is highly praised, with 1573 positive mentions in reviews. Guests particularly highlight the helpfulness and professionalism of staff members like Ms. Sonam and Mr. Dev.
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