Palette by OYO Swaroop Nagar Formerly Shanti Kutir
Palette by OYO Swaroop Nagar Formerly Shanti Kutir, Plot Number 7/187, Khalasi Line, Swaroop Nagar, Kanpur, Uttar Pradesh 208002
Gumo's take
Palette by OYO Swaroop Nagar Formerly Shanti Kutir is a budget-friendly hotel in Kanpur that is best known for its friendly and helpful staff, particularly Mr. Rahul, Mr. Kuldeep, and Mr. Santosh, who are frequently praised for their warm and professional service. While the hotel has a strong reputation for hospitality, it struggles with consistent room cleanliness and maintenance, with recurring complaints about broken fixtures, unclean bedsheets, and poor ventilation. The location is convenient for travelers near the Motijheel Metro Station, but the hotel's infrastructure and upkeep appear to be lagging, which affects the overall guest experience.
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Research this stayHow guests rate it
- Location
- 70
- Facilities
- 50
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 45
What guests love
- Highly praised staff for their polite and helpful behavior, especially Mr. Rahul, Mr. Kuldeep, and Mr. Santosh.
- Convenient location near the Motijheel Metro Station, making it accessible for travelers.
Worth knowing
- Frequent complaints about unclean and poorly maintained rooms, including broken fixtures, stained bedsheets, and poor ventilation.
- Issues with amenities such as non-functional AC units, broken bathroom fixtures, and lack of basic supplies like handwash and shampoo.
- Inconsistent service quality, with some guests reporting rude or uncooperative staff behavior.
Amenities
- Wi-Fi (free)
- Cash
- Air conditioning
- Kitchen
- Room service
- Breakfast
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Parking
- English
- Hindi
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness and maintenance. While some guests appreciate the service, there are frequent complaints about unclean rooms, broken fixtures, stained bedsheets, and poor ventilation.
How is the service at Palette by OYO Swaroop Nagar?
The service is generally praised, especially for the friendly and helpful staff such as Mr. Rahul, Mr. Kuldeep, and Mr. Santosh. However, a few guests have reported inconsistent service quality, including rude or uncooperative behavior.
Is the hotel located near public transportation?
Yes, the hotel is conveniently located near the Motijheel Metro Station, with a 12-minute walk to the nearest public transit, making it accessible for travelers.