HOTEL IMPERIAL GRAND
HOTEL IMPERIAL GRAND, 3687/1 Near over bridge Hari Phatak indore road, imperial square, Ujjain, Madhya Pradesh 456010
Gumo's take
Hotel Imperial Grand in Ujjain is a 3-star property known for its proximity to major religious sites like the Mahakaleshwar Jyotirlinga Temple and its vegetarian restaurant. While it receives praise for its outdoor pool, breakfast buffet, and friendly service from staff like Vijay Rajput and Sanjay Ji, the hotel faces consistent criticism for cleanliness issues, particularly in bathrooms and rooms, and poor maintenance of in-room amenities like air conditioning and Wi-Fi. Guests also report slow service and unresponsive management, which detracts from the overall experience despite the hotel's convenient location and family-friendly appeal.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 62
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 58
What guests love
- Praised for its convenient location near Mahakaleshwar Temple and other religious sites in Ujjain
- Positive feedback on the vegetarian restaurant and breakfast buffet
- Some guests highlighted the helpful and courteous service from specific staff members like Vijay Rajput and Sanjay Ji
Worth knowing
- Recurring complaints about poor room and bathroom cleanliness, including cockroaches, mold, and unclean linens
- Issues with air conditioning, Wi-Fi, and other in-room amenities not functioning properly
- Slow and unresponsive service, with some guests reporting rude or indifferent staff behavior
- Rooms and facilities are described as outdated or in need of renovation, especially at the premium price point
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking
- Airport shuttle (extra charge)
- Local shuttle
- Kitchen
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Outdoor pool
Common questions
Is the hotel clean, especially the rooms and bathrooms?
The hotel has recurring complaints about cleanliness, particularly in the rooms and bathrooms, with reports of cockroaches, mold, and unclean linens. While some guests praised the cleanliness, the negative feedback is significant and consistent.
Does the hotel have good service and helpful staff?
The hotel receives mixed service feedback. While some guests praised the service and highlighted helpful staff like Vijay Rajput and Sanjay Ji, others reported slow, unresponsive, or indifferent service, and some mentioned rude behavior from staff.
Is there a restaurant or breakfast available at the hotel?
Yes, the hotel has a vegetarian restaurant and offers a free breakfast buffet, which is positively reviewed by many guests. Dining at the hotel is a notable strength, with a high number of positive mentions in guest reviews.
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