Hotel Surya, Kaiser Palace
S. 20/51, Hotel Surya, Kaiser Palace, A-5, The Mall Rd, Cantonment, Varanasi, Uttar Pradesh 221002
Gumo's take
Hotel Surya Kaiser Palace is a 3-star heritage property in Varanasi, originally a royal palace, offering a blend of traditional and modern comforts. It is well-suited for both leisure and business travelers, with spacious rooms, a swimming pool, and proximity to major transportation hubs. The hotel is praised for its courteous staff, especially the General Manager, and its serene environment away from the city's intensity. However, some guests have noted inconsistencies in cleanliness and service quality.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 75
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 82
What guests love
- Historic royal palace setting with a mix of traditional and modern design
- Spacious rooms with balcony options and modern amenities like flat-screen TVs and in-room safes
- Well-maintained swimming pool and garden area for relaxation
- Convenient location near Varanasi Junction Railway Station and with transport services available
- Friendly and helpful staff, especially the General Manager
Worth knowing
- Inconsistent cleanliness in rooms and bathrooms, with reports of unclean toilets and maintenance issues
- Some guests reported poor service in the restaurant and room service, including delayed responses
- Location is not very close to major ghats and attractions, requiring transport
- Older infrastructure in parts of the hotel may require renovation
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Outdoor pool
- Spa
- Hair salon
- Pet-friendly
Common questions
Is there a swimming pool available at Hotel Surya Kaiser Palace 22?
Yes, the hotel has a well-maintained swimming pool and garden area for guests to relax and enjoy.
How is the cleanliness of the hotel rooms and bathrooms?
Some guests have reported inconsistencies in cleanliness, including unclean toilets and maintenance issues in rooms and bathrooms.
Is the hotel located near major attractions in Varanasi?
The hotel is not very close to major ghats and attractions in Varanasi, and guests may require transport to reach them.
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