Hotel Surya, Kaiser Palace
S. 20/51, Hotel Surya, Kaiser Palace, A-5, The Mall Rd, Cantonment, Varanasi, Uttar Pradesh 221002
Gumo's take
Hotel Surya, Kaiser Palace is a heritage-style hotel in Varanasi known for its spacious rooms, excellent dining, and tranquil garden setting. Guests frequently praise the restaurant, breakfast buffet, and staff hospitality, particularly highlighting individuals like Mr. Shailendra and Mr. Rajesh for their personalized service. While the hotel is praised for its location and amenities like the outdoor pool and spa, some guests report inconsistencies in room maintenance and service responsiveness.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 78
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised dining and breakfast buffet with positive sentiment in 'Dining' and 'Breakfast' topics
- Strong staff service with multiple reviews highlighting exceptional hospitality and personalized attention
- Unique heritage charm and tranquil garden setting, with positive mentions of the outdoor pool and spa
Worth knowing
- Inconsistent room maintenance and cleanliness, with some reports of mold, broken fixtures, and poor service responsiveness
- Noise issues from events and nearby weddings, affecting guest comfort
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Air conditioning
- Restaurant
- Bar
- Room service
- Breakfast (free)
- Breakfast buffet
- Outdoor pool
- Spa
- Hair salon
- Pet-friendly
Common questions
Is the breakfast at Hotel Surya, Kaiser Palace highly rated?
Yes, the breakfast buffet is highly praised by guests, with 167 positive reviews and only 37 negative ones, indicating a strong positive sentiment toward the breakfast experience.
What are the standout amenities at Hotel Surya, Kaiser Palace?
The hotel stands out for having an outdoor pool, a spa, and a bar—amenities that are not commonly found in the area. It also offers a tranquil garden setting and highly rated dining options.
Are there any common complaints about the hotel rooms?
Some guests have reported issues with room maintenance and cleanliness, including mold, broken fixtures, and poor service responsiveness, which are notable concerns despite the hotel's overall positive reviews.
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