NANDAN RETREAT
NANDAN RETREAT, Anandam Square, Omaxe Eternity, 1/08, near reliance Fresh Signature, Vrindavan, Uttar Pradesh 281121
Gumo's take
NANDAN RETREAT in Vrindavan is a hotel that offers a mix of positive and negative guest experiences. While some guests praise the hospitality, cleanliness, and food quality, others report significant issues with room maintenance, hygiene, and service responsiveness. The hotel is noted for its proximity to major temples like Prem Mandir and for being one of the few in the area with 24-hour room service and a restaurant. However, recurring complaints about unhygienic conditions, poor room maintenance, and inconsistent service suggest a need for operational improvements.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 62
- Staff & Service
- 67
- Room Comfort & Cleanliness
- 58
What guests love
- The hotel is praised for its hospitality, with staff like Jaya, Madhu, and Khushboo frequently mentioned for their polite and helpful service.
- Guests appreciate the cleanliness of the rooms and the availability of amenities such as 24-hour room service and a restaurant.
- The hotel's location is convenient for temple visits, with Prem Mandir and other key temples within a short drive.
Worth knowing
- Multiple negative reviews highlight poor room maintenance, including broken fixtures, unclean bathrooms, and unhygienic conditions.
- Service responsiveness is inconsistent, with complaints about slow or unprofessional service and unaddressed guest concerns.
- Some guests report misleading online images and a lack of coordination with booking platforms, leading to confusion and dissatisfaction.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- Arabic
- English
- German
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Bicycle rental (extra charge)
- Tennis
- Game room
- Kid-friendly
- Activities for kids
- Kids' club
- Doctor on call
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Kitchen in some rooms
- Refrigerator in some rooms
- Microwave in some rooms
- Coffee maker in some rooms
- Minibar
Common questions
Is the hotel's location convenient for visiting temples in Vrindavan?
Yes, the hotel is conveniently located within an 8-minute drive to Prem Mandir and other key temples, making it easy for guests to visit religious sites.
Does the hotel offer 24-hour room service and a restaurant?
Yes, it is one of the few hotels in the area with 24-hour room service and a restaurant, which is a notable advantage for guests.
What are the common complaints about the hotel's cleanliness and maintenance?
Some guests have reported unhygienic conditions, poor room maintenance, and broken fixtures, particularly in the bathrooms, which are recurring issues highlighted in negative reviews.
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