Hotel La Casa
Hotel La Casa, opp. City Centre, near ISBT Main G.T. Road, Tehsilpura, Amritsar, Punjab 143001
Gumo's take
Hotel La Casa in Amritsar is a budget-friendly option with a 3.0/5 aggregate rating, but it is marked by significant inconsistencies in service and cleanliness. While a few guests praised the cleanliness of their rooms, the staff's helpfulness, and the hotel's proximity to local attractions like the Golden Temple, the majority of reviews highlight severe issues such as unclean rooms, misleading advertising, and unprofessional staff behavior. The hotel is located near the ISBT bus stand and railway station, making it accessible, but its reputation for false advertising and poor maintenance makes it a risky choice for travelers.
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Research this stayHow guests rate it
- Location
- 60
- Facilities
- 28
- Staff & Service
- 25
- Room Comfort & Cleanliness
- 35
What guests love
- Some guests noted that the rooms were clean and spacious for the price, with a few mentioning a comfortable mattress and good breakfast.
- The hotel is conveniently located near the ISBT bus stand and within a short distance of the Golden Temple and railway station.
Worth knowing
- Numerous guests reported unclean rooms with dirty bed sheets, stained walls, and poor ventilation, often smelling of mildew or drainage.
- Staff behavior was frequently described as rude, unprofessional, and unhelpful, with some guests witnessing or experiencing verbal and physical abuse.
- The hotel is accused of false advertising, with rooms and facilities not matching the photos or descriptions on booking platforms.
- Facilities such as the swimming pool, Wi-Fi, and AC were often non-functional or poorly maintained, and some amenities like soap and towels were missing or in poor condition.
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness. While some guests found their rooms clean and spacious, the majority reported unclean rooms with dirty bed sheets, stained walls, and poor ventilation, often with unpleasant odors.
How is the staff service at Hotel La Casa?
Staff service is predominantly negative, with 68 negative reviews compared to only 27 positive ones. Many guests described the staff as rude, unprofessional, and unhelpful, with some reports of verbal and physical abuse.
Is the hotel's location convenient for visiting local attractions?
Yes, the hotel is conveniently located near the ISBT bus stand and railway station, and it is within a 15-minute walk of the Partition Museum and the Golden Temple.
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