Novotel Bali Nusa Dua Hotel & Residences
Novotel Bali Nusa Dua Hotel & Residences, Itdc Complex, Jl. Pantai Mengiat, Bali 80363, Indonesia
Gumo's take
The Novotel Bali Nusa Dua Hotel & Residences is a 5-star resort ideal for families and couples seeking a relaxed, well-maintained stay with access to a private beach club and a range of amenities. The hotel is praised for its exceptional spa services, particularly massages and scrubs, and for its spacious, family-friendly accommodations, including apartments and villas with private pools. Guests consistently highlight the kindness and attentiveness of the staff, especially in the Kids Club and housekeeping, which contribute to a warm and welcoming atmosphere. While the property shows some signs of age, the overall experience is highly positive, with many guests returning for repeat stays.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 85
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional spa services, with massages and scrubs frequently highlighted as top-tier and performed by skilled therapists like Rina, Widya, and Ayu.
- Outstanding family-friendly amenities, including a well-regarded Kids Club with engaging staff like Purma, Evi, and Ulan, and spacious accommodations suitable for families.
- Highly praised staff service across all departments, with many guests specifically thanking individuals like Grace, Lorensia, and Devi for their warm and attentive care.
Worth knowing
- Some rooms and areas of the hotel show signs of aging, with a few guests noting outdated decor and minor maintenance issues such as noisy plumbing and ineffective air conditioning.
- Bathroom quality is a recurring concern, with negative sentiment and complaints about low water pressure and cleanliness in some cases.
- Wi-Fi performance is inconsistent, with some guests reporting difficulty connecting or slow speeds during their stay.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Bicycle rental (extra charge)
- Snorkeling
- Scuba
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Adult-only pool
- Lifeguard
- Hot tub
- Fitness center (free)
- Treadmill
- Weight machines
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Bathtub
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking
- Valet parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- French
- German
- Spanish
Common questions
Is the hotel suitable for families with children?
Yes, the Novotel Bali Nusa Dua Hotel & Residences is highly family-friendly, offering spacious accommodations, a well-regarded Kids Club with engaging staff, and a variety of activities for children. Many guests praise the hotel for being ideal for family stays.
What are the main concerns about the hotel's rooms and bathrooms?
Some rooms and areas of the hotel show signs of aging, with outdated decor and minor maintenance issues like noisy plumbing and ineffective air conditioning. Additionally, bathroom quality is a recurring concern, with complaints about low water pressure and cleanliness in some cases.
What are the standout amenities at the hotel?
The hotel is known for its exceptional spa services, particularly massages and scrubs performed by skilled therapists. It also features a fitness center, multiple pools (including an adult-only pool), a hot tub, sauna, kids' club, and a private beach club. The staff service across all departments is consistently praised by guests.
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