The Sterling Hotel & Villa's
The Sterling Hotel & Villa's, Jl. Pantai Cemongkak No.01, Pecatu, South Kuta, Badung Regency, Bali 80363, Indonesia
Gumo's take
The Sterling Hotel & Villa's in Bali is a private pool villa resort located in Uluwatu, ideal for families, couples, and travelers seeking a peaceful retreat with personalized service. The property is known for its spacious villas, private infinity pools, and proximity to popular beaches like Dreamland and Bingin. Guests frequently praise the friendly and responsive staff, the quality of breakfast, and the serene atmosphere. However, some reviews highlight maintenance issues, cleanliness concerns, and a few problematic management practices.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 72
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 68
What guests love
- Exceptional staff service, with many guests highlighting the friendliness, responsiveness, and professionalism of the team, especially in WhatsApp communication and personalized attention.
- Private infinity pools in each villa, offering a luxurious and secluded experience, with many guests expressing satisfaction with the pool areas.
- Proximity to popular beaches and attractions like Dreamland Beach and Uluwatu Temple, with a free shuttle service available for added convenience.
Worth knowing
- Cleanliness and maintenance issues, including mold in bathrooms, musty odors, and poorly maintained facilities, as noted in multiple negative reviews.
- Some guests reported problems with the property's management, including unresponsive staff, false advertising, and disputes over refunds.
- Location and accessibility concerns, with some guests finding the resort secluded and difficult for drivers to locate, and a few mentioning the surrounding area as abandoned or unsafe.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Not accessible
- English
- Indonesian
- Japanese
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (free)
- Game room
- Kid-friendly
- Babysitting
- Activities for kids
- Pool
- Outdoor pool
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Doctor on call
- Air conditioning in some rooms
- Kitchen
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Does the hotel have private pools in the villas, and what do guests say about them?
Yes, The Sterling Hotel & Villa's offers private infinity pools in each villa. Guests frequently praise the pool areas, with 12 positive reviews about the pool and only 1 negative mention.
What do guests say about the cleanliness of the hotel?
Guests have mixed opinions about cleanliness. While 19 reviews are positive, there are 21 negative reviews, with some guests reporting mold in bathrooms, musty odors, and poorly maintained facilities.
Is there a restaurant on-site, and what do guests say about the food?
Yes, the hotel has a restaurant with table service and room service. Guests generally praise the dining experience, with 8 positive reviews about the restaurant, though there are also 4 negative reviews.
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