Kensington Suites
Kensington Suites, 637, 1st Main Rd, AECS Layout - C Block, AECS Layout, Marathahalli, Bengaluru, Karnataka 560037
Gumo's take
Kensington Suites in Bangalore is a budget-friendly hotel with a 4.2/5 aggregate rating based on 822 Google reviews. It is known for its 24-hour pizzeria, free breakfast, and proximity to Phoenix Market City. While guests praise the service and cleanliness, there are recurring complaints about unclean rooms, poor Wi-Fi, and unprofessional staff behavior. The hotel is best suited for budget travelers seeking basic amenities and a convenient location.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 62
- Staff & Service
- 67
- Room Comfort & Cleanliness
- 58
What guests love
- Positive sentiment around service (190 positive out of 244 total), with many guests praising the helpful and polite staff.
- Free breakfast and 24-hour pizzeria are frequently highlighted as positives in reviews.
- Cleanliness is generally praised, with 59 positive sentiments and a notable number of guests mentioning well-maintained rooms.
Worth knowing
- Bathroom cleanliness is a major concern, with 26 negative sentiments and multiple reviews mentioning cockroaches, leaks, and poor hygiene.
- Wi-Fi and air conditioning issues are frequently reported, with negative sentiments of 10 and 15 respectively.
- Unprofessional and rude behavior from staff, particularly the receptionist named Roshan, is a recurring complaint in negative reviews.
- Rooms are often described as cramped, with some guests reporting that the actual room did not match the photos and lacked basic amenities like tea/coffee sachets.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
- Air conditioning
- Kitchen
Common questions
Is the hotel's Wi-Fi reliable for guests?
No, the Wi-Fi is not reliable. There are 10 negative sentiments about Wi-Fi, with guests frequently reporting issues with the connection.
What are the main complaints about the hotel's bathrooms?
The main complaints about the bathrooms include poor hygiene, cockroach infestations, and leaks. There are 26 negative sentiments related to bathroom cleanliness.
What are the most praised aspects of the hotel's service?
The hotel's service is highly praised, with 190 positive sentiments out of 244 total. Many guests mention the helpful and polite staff, although there are complaints about unprofessional behavior from some staff members.
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