Kensington Suites
Kensington Suites, 637, 1st Main Rd, AECS Layout - C Block, AECS Layout, Marathahalli, Bengaluru, Karnataka 560037
Gumo's take
Kensington Suites in Bangalore is a budget-friendly hotel known for its 24-hour pizzeria and international dining options, which guests frequently praise. While the hotel receives positive feedback for its staff service and location near key attractions like Phoenix Market City, it suffers from recurring issues with room maintenance, cleanliness, and amenities such as non-functional AC and Wi-Fi. Guests often report cockroach infestations, poor bathroom conditions, and unresponsive staff, which significantly impact the overall experience. It suits budget-conscious travelers who prioritize location and dining but should be avoided by those seeking high hygiene standards or reliable room facilities.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 63
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 52
What guests love
- Positive dining experience, particularly praised for the 24-hour pizzeria and international restaurant.
- Staff service is generally appreciated, with many reviews highlighting polite and helpful front desk and restaurant staff.
- Convenient location with proximity to major attractions like Phoenix Market City and Lalbagh Botanical Garden.
Worth knowing
- Recurring complaints about poor room cleanliness, including cockroach infestations and unclean bedsheets.
- Frequent issues with amenities like non-functional AC, Wi-Fi, and broken room fixtures.
- Bathroom cleanliness is a major concern, with many negative reviews citing unhygienic conditions and leaks.
- Unprofessional and unhelpful behavior from some staff members, particularly at the front desk.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
- Air conditioning
- Kitchen
Common questions
Is the hotel's dining experience worth mentioning?
Yes, the hotel is frequently praised for its dining options, especially the 24-hour pizzeria and international restaurant, with 'pizzas' being mentioned 40 times in reviews.
Are there any recurring issues with room cleanliness?
Yes, guests often report poor room cleanliness, including cockroach infestations, unclean bedsheets, and unhygienic bathroom conditions, which are significant concerns.
How is the hotel's location for visiting nearby attractions?
The hotel is conveniently located, with Phoenix Market City just a 17-minute drive away, and it's also near Lalbagh Botanical Garden, making it a good choice for location-focused travelers.
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