Bangkok Palace Hotel
1091 Bangkok Palace Hotel, 336 New Petchaburi Rd, Makkasan, Ratchathewi, Bangkok 10400, Thailand
Gumo's take
Bangkok Palace Hotel is a 4-star property located in a central Bangkok area, known for its proximity to shopping hubs like Pratunam Market and its 24-hour dining options, including a popular Indian breakfast spread. While the hotel is praised for its convenient location and some positive guest interactions, it is also frequently criticized for outdated rooms, poor bathroom conditions, and inconsistent service. The hotel caters particularly well to Indian and vegetarian travelers due to its food offerings, but its overall experience is mixed, with many guests reporting issues with cleanliness, maintenance, and staff behavior.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 49
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near major shopping areas and public transport, including a 14-minute walk to Pratunam Market.
- 24-hour dining and a breakfast buffet with Indian and Thai options, including live dosa and puri bhaji, which is highly appreciated by vegetarian guests.
- Some positive guest interactions with staff, particularly in housekeeping and concierge, as noted in a few 5-star reviews.
Worth knowing
- Outdated and poorly maintained rooms, with many guests reporting issues like mold, old furniture, and poor air conditioning.
- Frequent complaints about bathroom conditions, including non-functional fixtures, mold, and unhygienic water.
- Inconsistent and often poor service from staff, with reports of rudeness, unresponsiveness, and unprofessional behavior at the front desk and in dining areas.
- Issues with cleanliness, including cockroach sightings, dirty linens, and unclean common areas like the pool.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Babysitting
- Outdoor pool
- Adult-only pool
- Hot tub
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- English
- Japanese
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Self-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Doctor on call
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
Is the hotel's location convenient for shopping and public transport?
Yes, the hotel is centrally located in Bangkok and is a 14-minute walk from Pratunam Market. It also has good access to public transport, making it convenient for travelers.
What kind of dining options are available at the hotel?
The hotel offers 24-hour dining with a popular Indian breakfast spread, including live dosa and puri bhaji. It also has a dinner buffet and is particularly appreciated by vegetarian guests for its food options.
What are the common complaints about the hotel's rooms and bathrooms?
Many guests report outdated and poorly maintained rooms with issues like mold, old furniture, and poor air conditioning. The bathrooms are also frequently criticized for non-functional fixtures, mold, and unhygienic conditions.
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