Bangkok Palace Hotel
1091 Bangkok Palace Hotel, 336 New Petchaburi Rd, Makkasan, Ratchathewi, Bangkok 10400, Thailand
Gumo's take
Bangkok Palace Hotel is a mid-range hotel in downtown Bangkok known for its Indian cuisine options, 24-hour dining, and proximity to shopping areas like Pratunam Market. While it caters well to Indian and vegetarian travelers, the hotel is frequently criticized for outdated infrastructure, poor hygiene in rooms and bathrooms, and inconsistent service. Despite its 4.0 star rating, guest sentiment reveals significant dissatisfaction with cleanliness, maintenance, and staff behavior, particularly toward Indian guests.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 47
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near major shopping areas and public transport, including Pratunam Market and central Bangkok attractions.
- 24-hour dining and Indian cuisine options, especially breakfast, which are praised by many guests.
- Ancient-style ambiance and spacious rooms that appeal to travelers seeking a nostalgic or traditional hotel experience.
Worth knowing
- Outdated infrastructure and poor maintenance, with frequent complaints about old furniture, broken appliances, and poor air conditioning.
- Poor hygiene in rooms and bathrooms, including reports of cockroaches, mold, and unclean surfaces.
- Unprofessional and rude staff behavior, particularly toward Indian guests, with multiple reports of poor customer service and discriminatory treatment.
- Weak Wi-Fi performance and limited amenities like missing lockers or charging ports.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Babysitting
- Outdoor pool
- Adult-only pool
- Hot tub
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- English
- Japanese
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Self-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Sauna
- Doctor on call
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
Is the hotel's location convenient for shopping and public transport?
Yes, the hotel is conveniently located near major shopping areas like Pratunam Market and central Bangkok attractions, making it easy for guests to access public transport and explore the city.
What are the main concerns guests have about the hotel's cleanliness?
Guests frequently report poor hygiene in rooms and bathrooms, including issues like cockroaches, mold, and unclean surfaces, despite the hotel's 4.0 star rating.
Does the hotel offer 24-hour dining, and are there Indian cuisine options available?
Yes, the hotel offers 24-hour dining with Indian cuisine options, especially praised for breakfast. The 24-hour restaurant also features a dinner buffet.
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