Palette Bangkok Natural Resort and Spa
1148, Palette Bangkok Natural Resort and Spa, 30 Phatthanakan Rd, Suan Luang, Bangkok 10250, Thailand
Gumo's take
Palette Bangkok Natural Resort and Spa is a 5-star hotel with a stark contrast between its online presentation and the actual guest experience. While it offers amenities like a pool, spa, and sauna, many guests report outdated facilities, cleanliness issues, and poor maintenance. The hotel is praised for its spacious rooms and friendly staff in some reviews, but negative feedback dominates, particularly regarding rude behavior from certain staff members and a remote location. Despite its wellness and spa offerings, the hotel struggles with service consistency and infrastructure, making it a risky choice for travelers expecting a 5-star experience.
Get your personal match score
Run a live research on Palette Bangkok Natural Resort and Spa — fresh prices across booking sites, decoded reviews, and how well it fits your travel style.
Research this stayHow guests rate it
- Location
- 50
- Facilities
- 35
- Staff & Service
- 40
- Room Comfort & Cleanliness
- 32
What guests love
- Spacious rooms are noted in some reviews, with one guest describing them as 'beautiful and spacious'.
- Friendly and helpful staff are mentioned in a few positive reviews, including one where staff provided water and toilet paper upon request.
Worth knowing
- Numerous reports of poor maintenance, including broken air conditioning, weak water pressure, and malfunctioning appliances like hair dryers and showerheads.
- Cleanliness issues are frequently cited, with guests describing dirty rooms, bugs, and a trash depot near windows.
- Rude and unprofessional behavior from certain staff, particularly the elderly receptionist, is a recurring complaint.
- The hotel is described as outdated and not matching the quality or appearance of its online photos, with some guests calling it a 'scam'.
Amenities
- Pool
- Spa
- Wi-Fi
- Air conditioning
- Hot tub
- Restaurant
- Parking
- Sauna
Common questions
What amenities does Palette Bangkok Natural Resort and Spa offer?
The hotel offers a pool, spa, hot tub, sauna, restaurant, parking, Wi-Fi, and air conditioning. These amenities are highlighted as unique features in the area.
What are the common guest complaints about the hotel?
Common complaints include poor maintenance (e.g., broken air conditioning, weak water pressure), cleanliness issues (e.g., dirty rooms, bugs), and unprofessional behavior from some staff members, particularly at the reception.
How is the service at Palette Bangkok Natural Resort and Spa?
Service is mixed: while some guests praise friendly and helpful staff, others report rude and unprofessional behavior. The overall sentiment for service is positive=4, negative=1, neutral=0, indicating varied experiences.
People also searched for
Bangkok Cozy Home @khaosan
Bangkok
★ 4.0 (76,500 reviews analysed)
Bangkok Cozy Home @Khaosan Road is a budget-friendly 3-star hotel located in the heart of Bangkok, near Khaosan Road and…
Siam Privi Hotel
Bangkok
★ 4.0 (54,700 reviews analysed)
Siam Privi Hotel is a budget-friendly service apartment-style accommodation in Bangkok, offering spacious and clean…
Baiyoke Sky Hotel
Bangkok
★ 4.3 (21,039 reviews analysed)
Baiyoke Sky Hotel is Thailand's tallest hotel, known for its panoramic views of Bangkok, central location in the…
Pullman Bangkok Hotel G
Bangkok
★ 4.5 (17,326 reviews analysed)
Pullman Bangkok Hotel G is a 5-star lifestyle hotel located in the heart of Bangkok's Silom district, known for its…
Rembrandt Hotel Bangkok
Bangkok
★ 4.6 (12,691 reviews analysed)
Rembrandt Hotel Bangkok is a 4-star hotel located in the heart of Sukhumvit, offering a convenient and comfortable stay…
Novotel Bangkok on Siam Square
Bangkok
★ 4.5 (12,585 reviews analysed)
Novotel Bangkok on Siam Square is a 4-star hotel located in the heart of Bangkok's Siam Square, offering a convenient…