Roomquest Sukhumvit 36 @BTS Thonglor
Roomquest Sukhumvit 36 @BTS Thonglor, 129 Napha Sap 5 Alley, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand
Gumo's take
Roomquest Sukhumvit 36 @BTS Thonglor is a budget-friendly, informal hotel in a lively Bangkok neighborhood, offering rooms with Wi-Fi and an indoor pool. While it is praised for spacious rooms and proximity to public transit, the property suffers from recurring issues with maintenance, cleanliness, and poor staff responsiveness. Guests often report broken amenities, slow check-in processes, and unhygienic conditions. It may suit budget travelers seeking basic accommodation, but is not recommended for those prioritizing comfort or reliable service.
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Research this stayHow guests rate it
- Location
- 62
- Facilities
- 48
- Staff & Service
- 39
- Room Comfort & Cleanliness
- 42
What guests love
- Spacious rooms for the price, with some guests noting large beds and modern amenities like a big TV with Netflix access.
- Convenient location with a 12-minute walk to the nearest BTS station and proximity to major attractions like Lumphini Park and centralwOrld.
- One of the few hotels in the area with an indoor pool, which is a rare feature for budget accommodations.
Worth knowing
- Frequent complaints about broken or malfunctioning amenities, including non-working air conditioning, broken water heaters, and faulty locks.
- Poor staff responsiveness and lack of on-site staff, with many guests reporting long wait times for check-in and unresolved complaints.
- Issues with cleanliness, including mold, cockroaches, and unclean bathrooms, as noted in multiple 1-star reviews.
- Self-check-in process is convoluted and poorly managed, with guests often waiting for hours to receive a response from staff via messaging apps.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Pool
- Air conditioning
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness. While some guests find it acceptable, others report issues such as mold, cockroaches, and unclean bathrooms. These concerns are frequently mentioned in negative reviews.
How is the staff service at Roomquest Sukhumvit 36 @BTS Thonglor?
Staff service has received mixed feedback. There are more positive than negative reviews, but many guests report poor responsiveness, long check-in times, and unresolved complaints, indicating inconsistent service quality.
Is the hotel location convenient for public transportation and attractions?
Yes, the hotel is conveniently located with a 12-minute walk to the nearest BTS station and is near major attractions like Lumphini Park and centralwOrld. It is also a 9-minute drive to Benjakiti Park and the Sunday Market.
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