Hotel Riu Plaza Chicago
Hotel Riu Plaza Chicago, 150 E Ontario St, Chicago, IL 60611, United States
Gumo's take
Hotel Riu Plaza Chicago is a modern, centrally located hotel in the heart of downtown Chicago, ideal for tourists and business travelers seeking convenience and value. Known for its excellent breakfast buffet, rooftop bar with skyline views, and friendly, helpful staff, the hotel is praised for its cleanliness and proximity to major attractions like the Magnificent Mile and Navy Pier. While the rooms are spacious and well-maintained, some guests have noted issues with noise and certain amenities, but overall, the hotel consistently delivers a positive experience with a strong focus on service and location.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 82
- Staff & Service
- 87
- Room Comfort & Cleanliness
- 78
What guests love
- Excellent breakfast buffet with a wide variety of food options, praised as one of the best in the USA.
- Friendly and helpful staff, with many guests specifically mentioning exceptional service from front desk and housekeeping teams.
- Prime location on Michigan Avenue, within walking distance to major attractions like Navy Pier, Millennium Park, and the Art Institute of Chicago.
Worth knowing
- Some guests reported issues with room noise, including wall tapping sounds and thin walls that allowed outside noise to penetrate.
- A few negative reviews highlighted problems with cleanliness, including reports of dirty rooms and bed bugs.
- Limited in-room amenities such as no microwave or ice machine, requiring guests to visit the bar for ice.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Air conditioning
- Coffee maker in some rooms
- Minibar
- Restaurant
- Bar
- Buffet dinner
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Local shuttle
- Accessible
- Accessible elevator
- Business center
- English
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the breakfast buffet included in the room price?
The breakfast buffet is available but not included in the room price; it is offered as an extra charge.
How is the hotel's location in relation to major attractions?
Hotel Riu Plaza Chicago is centrally located on Michigan Avenue, within walking distance to major attractions like Navy Pier, Millennium Park, the Art Institute of Chicago, and the Museum of Contemporary Art.
Are there any issues with noise or room quality?
Some guests have reported noise issues, including wall tapping sounds and thin walls that allow outside noise. A few reviews also mentioned cleanliness concerns, such as dirty rooms and bed bugs.
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