Palmer House a Hilton Hotel
Palmer House a Hilton Hotel, 17 E Monroe St, Chicago, IL 60603, United States
Gumo's take
Palmer House a Hilton Hotel is a historic Chicago landmark known for its grand, art deco architecture and lavish lobby, making it a popular choice for travelers seeking a touch of old-world elegance. The hotel is particularly favored for its proximity to major attractions like the Art Institute of Chicago and Millennium Park, as well as its fitness center and spa amenities. While guests praise the staff for being friendly and helpful, and the location for being walkable and convenient, many reviews highlight the hotel's dated rooms and bathrooms, which can feel outdated or in need of renovation. Despite these limitations, the hotel remains a beloved option for those prioritizing history, ambiance, and central Chicago access.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 78
- Staff & Service
- 83
- Room Comfort & Cleanliness
- 62
What guests love
- Historic charm and elegant lobby with art deco design
- Excellent staff service and personalized guest interactions
- Convenient location near major Chicago attractions and public transit
Worth knowing
- Rooms and bathrooms are often described as outdated, with issues like peeling wallpaper, poor ventilation, and small layouts
- Some guests report inconsistent Wi-Fi and air conditioning performance
- Additional fees for amenities like parking, rollaway beds, and early check-in are common complaints
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Activities for kids
- Pool
- Indoor pool
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Restaurant
- Bar
- Table service
- Breakfast (extra charge)
- Vending machines
- Front desk (24 hour)
- Baggage storage
- Concierge
- Self-service laundry
- Elevator
- Gift shop
- Housekeeping (daily)
- Parking (extra charge)
- Self parking (extra charge)
- Valet parking (extra charge)
- EV charger
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Meeting rooms
- English
- French
- German
- Italian
- Japanese
- Spanish
Common questions
Are the rooms and bathrooms at Palmer House a Hilton Hotel modern and well-maintained?
No, many guests have noted that the rooms and bathrooms are outdated, with issues such as peeling wallpaper, poor ventilation, and small layouts, as reflected in the negative sentiment for these areas.
Is the hotel's location convenient for visiting major Chicago attractions?
Yes, the hotel is conveniently located within walking distance to major attractions like the Art Institute of Chicago and Millennium Park, and guests frequently praise its walkable and central location.
Does the hotel offer a fitness center or spa for guests?
Yes, the hotel features a free fitness center with various equipment, as well as a spa, sauna, and massage services, which are among the amenities guests have praised.
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