The Penthouse at Grand Plaza
The Penthouse at Grand Plaza, 540 N State St, Chicago, IL 60654, United States
Gumo's take
The Penthouse at Grand Plaza is a modern, upscale property in Chicago that offers a unique blend of condo-style living and hotel amenities. It is best suited for travelers seeking a self-contained, high-end unit with access to a rooftop pool and proximity to major attractions like the Chicago Riverwalk and the Chicago Theatre. While the property is praised for its cleanliness, views, and location, it is not a traditional hotel and lacks personalized hospitality services. Guests should expect a more residential experience with a focus on convenience and quiet luxury.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 75
- Staff & Service
- 58
- Room Comfort & Cleanliness
- 82
What guests love
- Highly rated for room cleanliness and comfort, with guests frequently praising the quality of the beds and the overall condition of the units.
- Excellent location, with proximity to major attractions and public transit, including the Redline subway stop and the Chicago Riverwalk.
- Well-maintained facilities, including a rooftop pool and a fitness center, which are highlighted as major draws for guests.
Worth knowing
- Mixed and often negative feedback on staff and service, with several guests describing interactions as transactional, unprofessional, or even rude, particularly with the owner, James.
- Some guests have reported feeling that the property lacks the personalized hospitality and concierge services expected from a traditional hotel.
Amenities
- Wi-Fi (free)
- Golf
- Kid-friendly
- Parking
- Accessible
- Air conditioning
- Smoke-free property
- Front desk (24 hour)
- Pool
- Fitness center
- Business center
Common questions
Does the hotel offer personalized hospitality services like concierge support?
The Penthouse at Grand Plaza does not offer traditional personalized hospitality services. Guests have noted that the service is often described as transactional or lacking the concierge support typically expected from a hotel.
What are the main attractions near the hotel?
The hotel is located near major attractions such as the Chicago Riverwalk and the Chicago Theatre. It is also within walking distance of public transit, including the Redline subway stop.
What amenities are available at the hotel?
The hotel offers amenities such as a rooftop pool, fitness center, free Wi-Fi, 24-hour front desk, business center, parking, and is a smoke-free property. It also features air conditioning and is kid-friendly.
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