Club Mahindra Resort - Munnar, Kerala
Mount Serene, Munnar, Club Mahindra Resort - Munnar, Kerala, Suryanelli Road, near Club Mahindra Resort, Chinnakanal, Kerala 685613
Gumo's take
Club Mahindra Resort - Munnar, Kerala, is a hillside retreat surrounded by lush tea plantations and scenic views of lakes and misty hills. It is ideal for nature lovers and families seeking a tranquil escape, though its remote location and poor infrastructure may pose challenges. While the property's natural beauty and some staff members' dedication are praised, recurring issues with service, cleanliness, and maintenance significantly impact the overall guest experience.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 52
- Staff & Service
- 50
- Room Comfort & Cleanliness
- 58
What guests love
- Breathtaking natural surroundings, including views of tea gardens and lakes, which are frequently highlighted in positive reviews.
- Some staff members, such as Venkata Ramana and Elango, are praised for their hospitality and helpfulness.
- The resort offers a range of activities, including jungle safaris, cycling, and magic shows, which guests find engaging.
Worth knowing
- Poor service quality, with frequent complaints about slow and unresponsive staff, long check-in times, and unhelpful front desk personnel.
- Issues with room cleanliness and maintenance, including cockroach infestations, stained linens, and malfunctioning appliances.
- Outdated facilities and infrastructure, such as poorly maintained roads, limited parking, and non-functional amenities like microwaves and air conditioning.
- Highly overpriced and inconsistent food quality, with many guests reporting slow service and repetitive menus.
Amenities
- Wi-Fi (free)
- Game room
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Kitchen
- Restaurant
- Buffet dinner
- Room service
- Breakfast
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
Common questions
What are the main attractions or natural features near the Club Mahindra Resort - Munnar, Kerala?
The resort is surrounded by lush tea plantations, scenic views of lakes, and misty hills. Guests frequently mention the lakes and enjoy the nearby Chinnakanel Waterfalls, which are just an 8-minute drive away.
How is the food and dining experience at the resort?
The breakfast buffet is praised by guests, with positive reviews. However, the overall dining experience is inconsistent, with complaints about overpriced food, slow service, and repetitive menus.
What are the common issues guests report regarding the service and cleanliness at the resort?
Guests frequently report poor service quality, including slow and unresponsive staff and long check-in times. Cleanliness issues such as cockroach infestations, stained linens, and malfunctioning appliances are also commonly mentioned.
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